Independent provider of international health, life & income protection insurance.
サービス
4.5
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商品
4.5
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去年の評価数:
すべて( 1,632件)のレビューを表示中
ME
Member
La Oliva
7 years ago
MemberのWilliam Russellに関するコメント:
Excellent service, and good product, no need to do anything!
Natalie Harris
William Russell
7 years ago
Thank you for your 5 star review! We are pleased to hear you have received excellent service, that you are happy with your cover and that we have made your renewals process easy. We do our best to ensure we provide a professional, efficient service at all times. Thank you again for taking the time to comment.
Extremely professional & speedy communications, replies and follow up by erica in HK, simon in UK, and manya in Denmark. Very impressive. Thank you...
Natalie Harris
William Russell
7 years ago
Many thanks for your fantastic 5 star review. We are delighted to hear how pleased you are with the service that you have received. We appreciate you taking the time to leave us your comments.
Always a simple and quick set up and service, been working with this company for years, I can highly recommend!
Natalie Harris
William Russell
7 years ago
Thank you very much for your 5 star review! We are pleased to have helped you with your renewal and that as a longstanding customer you are happy to recommend us. Your comments have been passed on to our administration team who were really pleased to hear about this. Thank you again for taking the time to comment.
Completely unable to give any detailed information as to why further coverage has been declined. No willingness to evaluate other alternatives. And wholeheartedly on the underwriters side together...
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Natalie Harris
William Russell
7 years ago
Thank you for getting in touch and for your feedback. We are very sorry to hear that on this occasion our underwriting process has not been satisfactory for you. We do strive to deliver first-rate customer care at all times and we do hope that your policy can provide surety that will support you should the need arise. We hope that your experience with us going forward improves and we thank you again for getting in touch with us.
Thank you so much for your 5 star review. We are so pleased that your renewal experience has been simple and that your benefits package is everything you need. Thank you again for leaving us your feedback.
Dely is obviously clear claims, attempts to find issues that do not exist, reports from my doctors asking why claims officers from WR are trying to claim things that they never reported were a...
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that on this occasion our underwriting and claims process has not been satisfactory for you. We do strive to deliver excellent quality customer care at all times and we do hope that your experience with us going forward is a much more positive one. Please rest assured that we are always available to assist you along the way should you need us in the future. Thank you again for getting in touch with us.
good experience recently with claims and arranging Guarantees
Natalie Harris
William Russell
7 years ago
Thank you for contacting us with your positive feedback. We are very pleased to hear that you are happy with the service you have received from our claims team recently and we are happy to have you with us.
responsive, evidence based approvals system and very polite. Expensive in terms of premiums but this may be prompted by HKG's high expenses
Natalie Harris
William Russell
7 years ago
Thank you for your 5 star rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. If you would like to speak to one of our team about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or enquiries@william-russell.com.
Fantastic service! Absolutely loved my representative Laure Nouvellon that worked with Pacific prime which handled my file with russel. She is awesome. Fast and efficient. Absolutely golden! Only...
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Natalie Harris
William Russell
7 years ago
Thank you for your 5 star review and for taking the time to provide us with your feedback. We are so pleased you chose us as your protection policy provider and look forward to administering your plan going forwards.
WR is good, very good in times of emergency but approval for surgery living abroad is slow. Payments by WR to Drs, Anaethetists etc are so slow it's appalling.
Natalie Harris
William Russell
7 years ago
Thank you for taking the time to leave us your feedback. It’s nice to hear that we are delivering for you in times of emergency but we are very sorry to hear that you are disappointed with the payment times. We would really like to discuss your experience further, if you are happy to do this please can you contact me at enquiries@william-russell.com with your details. We appreciate you getting in touch.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.