William Russell レビュー

Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received from our claims team. We do our absolute best to ensure we provide a professional yet caring service at all times. Thank you again for taking the time to comment.

Thank you for taking the time to contact us with your 5* positive feedback. We are very pleased to hear that you are happy with the service you have received from us. We're more than happy to help! Thank you again for taking the time to comment.

Thank you for getting in touch with your feedback. I have passed your comments on to Susan who was very pleased that she was able to assist you and give your wife peace of mind during such a difficult time. We do hope that you have made a good recovery and thank you again for leaving us your comments.

Thank you for your 5* rating and excellent comments. We sincerely value your feedback and are very pleased to hear that you have renewed your Global Health Insurance plan and would recommend our company to others. We have French speakers in our company so if you do need anything explained or translated, please do ask and we can arrange this for you. Thank you again for taking the time to comment.

Thank you for taking the time to provide this valuable 5* feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us and are very happy to have you with us. We really do appreciate you taking the time to leave us your comments.

Thank you for taking the time to provide this valuable feedback. We are glad to hear you are happy with the service you have received from us so far. Should you need to use your insurance in the future, our claims team are always here to help whatever the situation so please do get in touch if you need to. Thank you again for your comments.

Many thanks for your 5 star review. We are delighted to hear that you have found our service professional and efficient, we aim to deliver excellent quality customer care at all times. We very much appreciate you getting in touch.

Thank you for your comments. We are sorry to hear of the issues you faced while renewing your plan but glad that we were eventually able to assist you directly. We are also sorry to hear that the policy you have with us doesn't quite meet your needs, I would be happy to arrange a call if you want to discuss this further with a member of our team. If so, please email your telephone number and a convenient time to enquiries@william-russell.com and I'll arrange this.

Thank you for your feedback. We understand your concerns regarding increases in premiums, we've recently changed to age actual rating which is a fairer and more consistent way of pricing and will avoid large increases when crossing an age band. Service is extremely important to us and we are always looking at ways we can ensure our customers receive the best from us, one of things we are focusing on at the moment is engaging with our customers throughout the year, not just at their renewal. We want to deliver excellent quality customer care at all times and we do hope that your experience with us going forward is a much more positive one. Thank you again for getting in touch with us.