Disponibilité du personnel pour fournir des explications; clarité du message et des informations fournis, bref efficacité et efficience du service.
Natalie Harris
William Russell
6 years ago
Merci de nous avoir laissé un commentaire à 5 étoiles. Nous sommes très heureux d'apprendre que vous avez apprécié le service efficace de notre équipe et trouvé notre correspondance claire. Nous sommes là pour vous aider à tout moment si vous en avez besoin. Merci encore de nous avoir laissé votre avis.
購入日: 03/04/2020
0
共有
RS
Rahul Sapru
Feefoに#よる#検証#済み
singapore
6 years ago
Rahul SapruのWilliam Russellに関するコメント:
very nice service , initially took time to clear the bills but seamless last year
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to contact us with your 5* positive feedback. We are so pleased to hear that you are happy with the service you have received while renewing your Global Health Insurance plan. We're happy to help! Thank you again for your feedback.
I would certainly recommend to others, claim processing is fast.
Natalie Harris
William Russell
6 years ago
Many thanks for your 5 star review. We are absolutely delighted to hear that you have received amazing service from our team and that you would recommend us to others. We very much appreciate you taking the time to leave us your valuable feedback.
購入日: 28/02/2020
0
共有
WF
William Forwood
Feefoに#よる#検証#済み
Saigon
6 years ago
William ForwoodのWilliam Russellに関するコメント:
There when needed
Natalie Harris
William Russell
6 years ago
Many thanks for your 5* positive feedback. We are so pleased to hear that we have been there when you needed. Thank you for being with us!
I've been with William Russell for well over 10 years now and they are hands down a very reasonable and supportive company. I'm an expat and have has some health issues over the past few years and...
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Angela Hurst
William Russell
6 years ago
Thank you for taking the time to provide this fantastic feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us so far. Should you ever need to use your insurance, our team is always here to help whatever the situation so please do get in touch if you need our assistance.
NW
Noah Weinzweig
6 years ago
You are welcome Angela. Stay safe out there. Crazy days! 🙏🏻
Thank you for your 5* rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and that we have been prompt in delivering your policy documentation. We appreciate you taking time to contact us.
Stop lying and misleading customers. They need to work hard if they wish to regain some trust, and demonstrate real change. They provided information on price increases completely inconsistent with...
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Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your comments. I am sorry to hear that the service you have received from us has not been to your satisfaction on this occasion. We would not intentionally mislead our customers or deliberately misrepresent any changes we may have made to our plans or rates. The information we provide regarding our rate changes at renewal is correct but is explained on a general basis, unfortunately we cannot factor every scenario into the renewal communications but we are more than happy to discuss an individual’s circumstances directly or through their broker. I do apologise if you found our communication unclear, I believe the matter has now been finalised and I hope that your experience with us going forward is a much more positive one.
購入日: 22/02/2020
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
William Rusell staff responded very quickly and diligently to my request. Staff was also very friendly.
Natalie Harris
William Russell
6 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the friendly service you have received from us and that we have been prompt in responding to your communication. We appreciate you taking time to contact us.
購入日: 15/02/2020
0
共有
AE
Arnout Johannes Walter Everts
Feefoに#よる#検証#済み
6 years ago
Arnout Johannes Walter EvertsのWilliam Russellに関するコメント:
Vendor contacted me well ahead of the renewal date and clearly explained the options
Natalie Harris
William Russell
6 years ago
Many thanks for your positive review. We are delighted to hear that you were happy with the service you received from our team while renewing your plan. We sincerely thank you again for taking the time to comment.
購入日: 16/02/2020
0
共有
DK
David Kueper
Feefoに#よる#検証#済み
6 years ago
David KueperのWilliam Russellに関するコメント:
I never bought anything and I never used their service, Maybe th agent did
Natalie Harris
William Russell
6 years ago
Thank you for your rating and comments. We do appreciate you renewing your plan again through your agent and if you ever do need to use our service, please do get in touch with us or your agent who will be able to help you through this. Thank you for getting in touch with us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.