Independent provider of international health, life & income protection insurance.
サービス
4.5
/5
商品
4.5
/5
5
4
3
2
1
119
33
4
5
5
166
去年の評価数:
すべて( 1,637件)のレビューを表示中
HM
Hilary Maude
Feefoに#よる#検証#済み
6 years ago
Hilary MaudeのWilliam Russellに関するコメント:
Speedy feedback
Natalie Harris
William Russell
6 years ago
Many thanks for your positive review. We are very pleased to hear you are happy with the service you have received from our team and we appreciate you getting in touch.
購入日: 30/04/2020
0
共有
JB
Josef Breza
Feefoに#よる#検証#済み
6 years ago
Josef BrezaのWilliam Russellに関するコメント:
Acceptance of payments in two installments.
To streamline over/ under payments caused by unpredictable bank transaction charges. Instead of sending a bit of monies up and down accruing more charges...
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Natalie Harris
William Russell
6 years ago
Thank you for your comments, we appreciate your feedback. We do offer several instalment options should a customer not wish to pay the annual amount such as monthly, quarterly and half yearly and while we do not have any control over the charges made by banks, we try and make the payment process for our customers as easy as possible in many different circumstances. Thank you for taking the time to get in touch and for renewing your plan with us.
購入日: 30/04/2020
0
共有
WM
William Alan Macdonald
Feefoに#よる#検証#済み
6 years ago
William Alan MacdonaldのWilliam Russellに関するコメント:
Donna Ayres, who I dealt with through e-mail responded quickly to my queries and was most helpful. I am now 70, my wife is 64 and we live in Indonesia and pay our own insurance. I find the renewal...
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Natalie Harris
William Russell
6 years ago
Thank you for your positive review. We're really pleased to hear that Donna was able to help you through your renewal process quickly and efficiently. We do thank you for renewing your William Russell health plan for another year.
購入日: 05/01/2020
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
other than reminders for renewal , I dont get any other service
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your comments. We are currently looks at ways we can stay in touch with our customers throughout the year with news stories, updates on services, new promotions, etc. In the meantime, if you need any help or have anything you wish to discuss you can contact our team any time and we will be happy to help. We sincerely value your feedback so thank you for getting in touch.
購入日: 30/04/2020
0
共有
JR
John Robertson
Feefoに#よる#検証#済み
6 years ago
John RobertsonのWilliam Russellに関するコメント:
Yes, I would recommend them
Natalie Harris
William Russell
6 years ago
Many thanks for taking the time to leave us your positive review. We are so pleased to hear that you would recommend us and we thank you for being a William Russell customer.
Helped organise my renewal quickly after a slight problem.
Natalie Harris
William Russell
6 years ago
Many thanks for your positive review. We are very pleased to hear that you were happy with the service you received from our team while renewing your Global Health plan and that the issue was dealt with promptly. We sincerely thank you again for taking the time to comment.
購入日: 05/01/2020
0
共有
DP
David Parry
Feefoに#よる#検証#済み
6 years ago
David ParryのWilliam Russellに関するコメント:
Provided a swift and first-class service during a particularly stressful time for my wife and I. Letters of payment guarantee were lodged with hospitals on the day of admittance and all communication...
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Natalie Harris
William Russell
6 years ago
Thank you for your 5* rating and excellent comments. We are so pleased to hear that we were able to provide help and support to you and your wife during a stressful time and that you found the reimbursement process easy and prompt. We really want our customers to receive the best care at all times so it's great to hear that your experience with us was positive. We sincerely appreciate you getting in touch to provide us with your feedback.
I appreciate William Russell's quick and non-bureaucratic support in the last year, when I needed it the most.
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to contact us with your positive feedback. We are really pleased to hear that you were happy with the service you received and that we were able to provide support when you needed it. We're more than happy to help!
Thank you for your 5* review. We are very glad to hear you find us easy to contact and that you receive prompt responses from our team. We do strive to deliver excellent quality customer care at all times. Thank you again for taking the time to comment.
I've been a customer for decades. In most cases during these years, I've received good service and timely responses to my needs pertaining to both my medical and life policy.
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to provide this valuable 5* feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us and are very happy to have you with us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.