Independent provider of international health, life & income protection insurance.
サービス
4.5
/5
商品
4.5
/5
5
4
3
2
1
119
33
4
5
5
166
去年の評価数:
すべて( 1,637件)のレビューを表示中
信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
worse experience ever
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to comment. I am very sorry to hear that your experience with us so far has not been very positive. I have contacted you directly to request more information, we'd really like to see if there is any way we can rectify this.
We thought the rise in premium for 2020-21 was too drastic considering that my husband has not made any claims, and my claim was about 10 years ago
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your comments. We do understand that any increase in premium, while necessary, is not particularly welcome. We have this year changed the way we price our products which will make pricing fairer and more sustainable going forward. There are also several ways we can adjust cover at renewal to suit any budget, please feel free to bring this up with your account handler at your next renewal. Thank you again for taking the time to get in touch.
購入日: 05/03/2020
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
Clear guidance regarding life insurance from them.
Natalie Harris
William Russell
6 years ago
Thank you very much for your 5 star review! We are very pleased to hear that you were happy with the service received from William Russell as well as the guidance provided to you by your broker. Thank you again for taking the time to comment.
the responsiveness and cooperation received from my contact, Andy, was 1st class.
Natalie Harris
William Russell
6 years ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you were with the service you received from Andy in our Policy Services team, your comments have been passed on. We sincerely thank you for taking the time to get in touch.
Many thanks for your positive review. We are delighted to hear how pleased you are with the service that you have received. We appreciate you taking the time to leave us your comments.
購入日: 29/05/2020
0
共有
LS
Lee Smith
Feefoに#よる#検証#済み
6 years ago
Lee SmithのWilliam Russellに関するコメント:
All good. Thanks again.
Natalie Harris
William Russell
6 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. We appreciate you taking time to contact us.
They listened to my email about my circumstances and helped me to continue with my policy.
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to contact us with your 5* positive feedback. We are so pleased to hear that you are happy with the service you have received and that we were able to assist you during the renewal of your plan. We're more than happy to help! Thank you again for taking the time to comment.
購入日: 15/05/2020
0
共有
VV
Veiko Vaine
Feefoに#よる#検証#済み
6 years ago
Veiko VaineのWilliam Russellに関するコメント:
Renewals are easy and smooth:) Documents are clear, short and easily readable, that's very good.
Natalie Harris
William Russell
6 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us during your renewal. We appreciate you taking time to contact us.
購入日: 03/06/2020
0
共有
CC
Carmen Samantha Cowley
Feefoに#よる#検証#済み
Maun Botswana
6 years ago
Carmen Samantha CowleyのWilliam Russellに関するコメント:
I have always had excellent service from them. Being it putting in a claim, renewal or any arrising issues. What makes William and Russel stand out is there customer service, that they personally...
さらに表示
Natalie Harris
William Russell
6 years ago
Many thanks for your fantastic 5* review. We are delighted to hear that you are happy with the service our team has provided and it's great to hear that you feel our service is what makes us stand out as a health insurance provider, we really do aim to deliver excellent quality customer care at all times. If you do recommend us to anyone, please do take advantage of our 'Recommend a Friend' feature. You can find full details here:- https://www.william-russell.com/recommend-a-friend/.
購入日: 30/04/2020
0
共有
HB
Hanna Baldwin
Feefoに#よる#検証#済み
6 years ago
Hanna BaldwinのWilliam Russellに関するコメント:
I have a life insurance policy, which I ok have not needed to use. The customer service experience when purchasing and re-purchasing has been really good though!
Natalie Harris
William Russell
6 years ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received. We do our absolute best to ensure we provide a professional yet caring service at all times. Thank you again for taking the time to comment.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.