The fan was purchased because I have an identical one in the master bedroom which runs quietly. Alas this new identical one has motor noise which I find annoying which was one of the reasons for...
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Customer Service
Universal Fans
6 years ago
Hi there, sorry to hear that your fan isn’t performing as you’d expect. We think this is worth further investigation, especially since you have a similar model which you are happy with. Most fans should operate reasonably quietly, so noise can either indicate an installation issue or a problem with the unit itself. We want to help you resolve this, so please email service@universalfans.com.au. We would be more than happy to can assist you further.
Helpful and friendly. Item was in stock and picked it up the same day.
商品のレビュー
購入日: 14/11/2019
0
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JS
Juwan Technical Services
Feefoに#よる#検証#済み
6 years ago
Juwan Technical ServicesのUniversal Fansに関するコメント:
My jobs involves Instalations, you charged me 20% restocking fee when i return in two days time do you think i will come back to you again to do the buissiness no way
Thanking you
Juwan
Customer Service
Universal Fans
6 years ago
Hi Juwan, Sorry to hear that you’re unhappy with our returns policy. We include a lot of information about our listings to help our customers find a product to suit their needs. We do however understand that sometimes people make mistakes, so we are prepared to accept returns in line with our returns policy – available here: https://www.universalfans.com.au/return-policy/. Our policy includes a fee to cover the costs of processing and restocking your order, and we believe that this is more than fair, especially since we aren’t obligated to accept a change of mind return at all under Australian Consumer Law. Thanks for reaching out though, we will take your feedback on board and if we can be of further assistance, please email service@universalfans.com.au
購入日: 14/11/2019
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
Fast delivery. Installation service was useful, but took a long time to get arranged.
