Excellent except for confusing offers and counteroffers of reductions, which I was TOLD had been included but had no way of checking. The invoice should have shown them
Price and quality good. The goods took two days to arrive rather than one. It is possible a delivery was attempted when we were out on day one, but no notification was left to suggest this.
order was incomplete (missing No 19 cartridge) with no expalation as to why. Had to ask via a phone call why the order was not complete.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good morning Derek,
Thank you for taking the time to speak with me regarding the feedback you kindly left us.
I was really sorry to hear that there was an item missing from your order. Our warehouse did not inform us that this item is currently out of stock, so they were only able to ship one instead of the two you ordered.
Normally we inform our customers straight away if there are any issues with stock, but as we were not made aware the item is out of stock we were unable to keep you updated. You will be refunded shortly for the outstanding item.
I am pleased to hear that the matter has been resolved for you. If you need any further help or assistance in relation to this matter, please contact me directly as I will be very pleased to help you.
Kind Regards,
Geri
TonerGiant Customer Care Team
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.