Inspiring and empowering customers to read, learn, create and play
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3.2
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556
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去年の評価数：
すべて（ 269,282件）のレビューを表示中
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Easy way to shop, good service
Good
0
共有
PM
Pat Mallen
Feefoに#よる#検証#済み
8 months ago
Pat MallenのThe Worksに関するコメント:
Assorted Crafts
Great price lots to choose from for all crafters.
1st class deliveryband items Thankmyou
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
0
共有
JC
Jette O'Connor
Feefoに#よる#検証#済み
GBR
8 months ago
Jette O'ConnorのThe Worksに関するコメント:
Not received my order
I have still after many weeks not received my order. And having no communication from you
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Both my orders were a long time coming (I am still waiting for the 2nd delivery ). The first order arrived in an unsealed bag, which the driver was very apologetic about ,and kindly went through...
さらに表示
0
共有
RN
Rick Nunn
Feefoに#よる#検証#済み
GBR
8 months ago
Rick NunnのThe Worksに関するコメント:
Poor - very slow delivery, still waiting
Poor.
Still waiting for my order and it's been nearly a month....
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Poor service
Poor, the wrong items were sent and I disappointed a little boy on his birthday.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect item has been delivered to you.
Please contact customer service on 0121 313 6050 or email enquiries@theworks.co.uk
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
VH
Victoria Hawkins
Feefoに#よる#検証#済み
GBR
8 months ago
Victoria HawkinsのThe Worksに関するコメント:
Quick and easy.
The staff were able to keep me informed ,about my click and collect order.
Although the shop notice said click and collect service was suspended.
0
共有
SS
S Sentence
Feefoに#よる#検証#済み
GBR
8 months ago
S SentenceのThe Worksに関するコメント:
I have placed 3 orders, only one arrived without any issues. The 2nd order disappeared so I had to reorder it and it then took over 10 days to arrive and the last order arrived and was completely...
さらに表示
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that about the issues that have arisen with your recent orders.
We are working closely with our warehouse team, this has been passed to them to investigate.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
I am not happy as I still have not received my order
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
