Inspiring and empowering customers to read, learn, create and play
サービス
3.2
/5
5
4
3
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1
556
100
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448
1,284
去年の評価数：
すべて（ 269,282件）のレビューを表示中
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Terrible , my order has never arrived. Ordered on 20th November and now 19/12/25 and still no sign of it on 19th December. Will never order from the works again
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
Our records show that our customer service team have contacted you to advise that the order was damaged at the couriers Evri. A full refund has been issued.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Always a good service.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Waiting 1 month + for items and still no show..
Ordered 1 month ago, still haven’t received all my items. Contacted them 3 times via email & phone (waiting for 40 minutes) before I received a dispatch notification, only to only receive 1 item of...
さらに表示
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show your parcels were delivered on the 14th and on the 18th of December.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
MH
Mary Hill
Feefoに#よる#検証#済み
GBR
8 months ago
Mary HillのThe Worksに関するコメント:
My favourite store
Excellent I love the crafts games and books at the Works. Staff always helpful.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Long delivery time and order unfulfilled
Placed a small order of 4 items online as local shop didn’t have all items on 19th Nov. Received 3 e-mails 13 days later on 2nd Dec. One advised an item was out of stock and I was being refunded. I...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues with your online order.
Unfortunately due to the warehouse relocating this has caused unforeseen issues.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
AJ
Angela Jones
Feefoに#よる#検証#済み
GBR
8 months ago
Angela JonesのThe Worksに関するコメント:
Easy and good value
I've bought from The Works several times and have enjoyed the books , and will continue to use their service, as its good value and easy to use
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
I placed an order on Nov 19th and had to cancel it 3 weeks later when it hadn’t even been processed.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your online order.
Unfortunately due to the warehouse relocating there were delays with the orders being despatched.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
LA
Laura
Feefoに#よる#検証#済み
GBR
8 months ago
LauraのThe Worksに関するコメント:
Awful service
Awful service. My parcel was damaged in transit, and was told to contact customer service for a refund. I tried to call every day for 5 consecutive days to receive the refund, only to be on hold for...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that your placed another order which was delivered by Evri on the 18th of December at 3.22.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Non Fiction books bundle
Lots of books, received quickly and now looking forward to reading them.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Shipping Delays
I would not use the works online again. I bought a Christmas present on the 19th November with an expected 10-working-day delivery. It is now over a month later and I am still yet to receive my...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order has now been delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
