Sent out wrong order and then wouldn't arrange to return wrong order so told me to dispose of £35 of cleaning products!!!
Nick Jones
THE WHOLESALE GLASS CO.
9 years ago
Hi Diane, thanks for the feedback and we appreciate your comment about not having arranged collection of the goods. In a situation such as this, we may offer customers an option to keep the incorrectly received product free of charge and trust that maybe at some time they might find a use for it. If however, this is impractical for the customer to retain it, then we may advise them to dispose of the item in question this way we mitigate the carriage charges for arranging collection which will likely exceed the value of the goods in question.
I must say I had a bit of bad luck with the whole process and had to spend a considerable time to chase the shipping and the delivery company but in the end I have been fairly treated and offered a...