In response to my question to the Mint Museum on the Mint's quality control, I received an apology for a recent order not meeting my expectations. Additionally the Mint sent me a replacement for one...
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Tara
The Royal Mint
6 months ago
Good afternoon Arthur,
Thank you for taking the time to share your experience with us. We are sorry to hear that your recent order did not meet your expectations and that we did not fully address your initial query. We appreciate you bringing this to our attention and are glad that we were able to send a replacement for one of the coins. We value your feedback and will use it to improve our service.
Kind regards,
Tara
商品のレビュー
Tara
The Royal Mint
6 months ago
Good Morning Arthur, We appreciate you taking the time to share your experience with the Penny Drops £5 coin. It's wonderful to hear that you find the coin complex and visually appealing, and that the treasure hunt was a bonus.
We understand your disappointment regarding the issues you've encountered with the edge inscription on multiple coins, and we're sorry that your experience has not been completely positive. We value your feedback and hope that future purchases meet your expectations.
Kind regards,
Tara
Good except emails saying when delivery would be for tracked never came until following day and wasted day staying home for it.
Tara
The Royal Mint
6 months ago
Good Morning,
Thank you for taking the time to share your feedback with us. We completely understand your frustration concerning the delayed of your delivery arriving. Please rest assured we are continuously reviewing our partnership with our couriers to ensure our we deliver the best possible service for our customers.
Kind Regards
Tara
商品のレビュー
Tara
The Royal Mint
6 months ago
Good Morning,
Thank you for taking the time to share your feedback with us. We truly appreciate you sharing your five star rating with us.
Kind Regards
Tara
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.