Always get great service from Royal mint.Buying process is easy and the coins I purchase are always dispatched very quickly.Unless there is a delay which is clearly stated when you look at the basket.
They did not complete the customs clearance outside the United Kingdom, and I was charged a disproportionate amount.
Tara
The Royal Mint
6 months ago
Good Afternoon,
We are very sorry to hear about your experience regarding customs clearance and the charges you incurred. We understand this must have been a frustrating situation.
Kind regards,
Tara
商品のレビュー
Tara
The Royal Mint
6 months ago
Good Afternoon,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We are pleased to hear that you are satisfied with your purchase and hope to see you again soon.
Kind regards,
Tara
shipment time is a pain, shipment fees too dear, response time too long. good thing is: a human being answers precisely and no prewritten text blocks. the design is marvelous, the wooden cases are...
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Tara
The Royal Mint
6 months ago
Good Morning Manfred , Thank you for taking the time to share your experience with us. We are sorry to hear that the shipment time and fees have caused you frustration, and that our response times did not meet your expectations. We appreciate you acknowledging the quality of our customer service and the design of our products. We understand your feedback regarding the storage of the coins and appreciate you sharing this with us.
We value your feedback and hope to provide a more positive experience in the future.
Kind regards,Tara
商品のレビュー
Tara
The Royal Mint
6 months ago
Good Morning Manfred, We are delighted to hear that you find our designs marvellous and the wooden cases to be art pieces. It is wonderful that you appreciate the unique craftsmanship of the Penny Drops silver proof coin. We are also pleased that you had a positive interaction with our customer service team and received precise assistance from one of our representative.
We value your feedback regarding shipment times, fees, and response times, and we will certainly take your comments into consideration as we strive to improve our services.
Kind regards,
Tara
Tara
The Royal Mint
6 months ago
Good Morning Manfred,
Thank you for taking the time to share your feedback with us.
Kind Regards
Tara
Orders made In January and the beginning of February have not been delivered. 3 orders paid in full in excess of £93000.00. 2 orders I have been informed have not been dispatched due to multiple...
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Tara
The Royal Mint
6 months ago
Good Morning,
Thank you for taking the time to share your feedback with us. I am sorry to hear The Royal Mint services have not met your services on this occasion. Please rest assured your requests is with our Complaints and Legal department for further review. They specialise in addressing issues like yours and will be in touch with you soon to provide you with assistance.
Kind Regards
Tara
商品のレビュー
Tara
The Royal Mint
6 months ago
Good Morning,
Thank you for your feedback, we are very sorry to hear that your experience was not a positive one. We appreciate you taking the time to share your feedback with us.
Kind regards,
Tara
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.