I ordered a silver chain which arrived very tarnished. I appreciate silver does tarnish over time but at a cost of over £70 I would have expected it to arrive in good condition. I raised this...
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Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear that your chain arrived tarnished. All items are quality control checked prior to dispatch and therefore this should not have arrived this way, for which we apologise. In all cases we do ask for the item to showing as being returned before a replacement can be sent. Kind regards Jane@Silver by Mail
商品のレビュー
Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear that your chain arrived tarnished. All items are quality control checked prior to dispatch and therefore this should not have arrived this way, for which we apologise. In all cases we do ask for the item to showing as being returned before a replacement can be sent. Kind regards Jane@Silver by Mail
The earrings were well packaged on delivery but I have issues with Royal Mail. I attempted to delay the delivery for two days & received an email confirming this but the parcel was delivered on the...
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Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear of your experience, normally our standard delivery small parcels will fit through a letterbox. From checking we cannot find any record of you contacting us to delay your parcel but would in future suggest you contact our customer services team by email or phone to ensure we can hold your parcel back for you. Kind regards Jane@Silver by Mail
Thank you for your feedback, we are sorry to hear that these earrings were smaller than expected. Sizing's are provided within the product details to try to assist prior to purchase but do understand this can be hard to judge. Please be advised that any unworn item can be returned via our returns portal within our website for an exchange or refund. Kindest regards Jane @ Silver by Mail
商品のレビュー
Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear that these earrings were smaller than expected. Sizing's are provided within the product details to try to assist prior to purchase but do understand this can be hard to judge. Please be advised that any unworn item can be returned via our returns portal within our website for an exchange or refund. Kindest regards Jane @ Silver by Mail
