Customer service as disappointing as the product!
Having already been extremely disappointed that my £125 anklet lasted just three wears, the response from customer service made the experience even...
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Customer Service
Silver by Mail
29 days ago
Thank you for your feedback, we are sorry to hear that you are not happy with our response with regards to your items purchased in May. Tarnishing can happen for many reasons with 925 Sterling silver and this can cause a reaction whist worn. This is not recognised by the industry as a manufacturing fault. We can see that we have provided you with details of why this could happen and also the best and easiest way to restore your jewellery to its original condition. We are sorry to hear that you have not been happy with the assistance we have provided for you. Kind regards Jane@Silver by Mail
商品のレビュー
Customer Service
Silver by Mail
29 days ago
Thank you for your feedback, we are sorry to hear that you are not happy with our response with regards to your items purchased in May. Tarnishing can happen for many reasons with 925 Sterling silver and this can cause a reaction whist worn. This is not recognised by the industry as a manufacturing fault. We can see that we have provided you with details of why this could happen and also the best and easiest way to restore your jewellery to its original condition. We are sorry to hear that you have not been happy with the assistance we have provided for you. Kind regards Jane@Silver by Mail
Thank you for your feedback, we are sorry to hear that your ring has become tarnished. 925 sterling silver can tarnish for many reasons and this is not recognised as a manufacturing fault within the industry. We would recommend that our items are worn following the care instructions sent with your order which will also provide you on the best way to bring the item back to its original shine and lustre. Kind regards Jane@Silver by Mail
商品のレビュー
Customer Service
Silver by Mail
29 days ago
Thank you for your feedback, we are sorry to hear that your ring has become tarnished. 925 sterling silver can tarnish for many reasons and this is not recognised as a manufacturing fault within the industry. We would recommend that our items are worn following the care instructions sent with your order which will also provide you on the best way to bring the item back to its original shine and lustre. Kind regards Jane@Silver by Mail
My bracelet was broken the team asked me to return it and was repaired. I only had to pay for postage. They were so friendly and helpful. I am so grateful. Thank you.
