Ordered online, payment taken twice and trainers were not ordered. After a phone call trainers ordered and refund for 1 of the payments refunded. Trainers sent next day delivery as way of an apology,...
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Kirsty
Run4It
8 years ago
Hi, thank you for your comments. I am sorry to hear the payment was taken twice and the order was not created. During the time you placed your order there was a technical issue with Amazon Pay which caused the error on your order. I'm really sorry about this.
My colleague Jenny refunded one of the payments and provided the shoes on a free Next Working Day delivery. I have also processed you a 10% refund for the inconvenience. Thanks, Kirsty _ Online Customer Service Manager
Annoying that packages were dispatched separately and the trainers took a long time
Kirsty
Run4It
8 years ago
Hi, thank you for your review. The items we sell on our Website are located at our Central Warehouse and in our 8 stores so depending on the location of the items you purchase your order may be sent in multiple parcels. I'm sorry to hear the shoes took a long time for delivery. I can see that they were dropped off at the Post Office 2 days after your order was placed. For some reason the Post Office held the parcel for 2 working days before they attempted delivery. I'm sorry for the delay here. Thanks, Kirsty - Online Customer Service Manager
購入日: 14/08/2018
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信頼できるカスタマー
8 years ago
I went to the Inverness shop and tried some running shoes but the ones I wanted weren't onsite and I was leaving the next day, so could not take them up on the offer to get them sent. I was shown the...
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購入日: 13/08/2018
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RU
Runner
8 years ago
RunnerのRun4Itに関するコメント:
super speedy and efficient
商品のレビュー
購入日: 07/08/2018
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RU
Runner
8 years ago
RunnerのRun4Itに関するコメント:
Available to collect from store quickly, thank you.
商品のレビュー
Kirsty
Run4It
8 years ago
Hi Anne, sorry to hear the product wasn't a great fit. Can you give me a bit more information on this? We offer a Freepost Returns Label for all items returned within 30 days so if the item is unsuitable in any way you can return it for a refund. Thanks, Kirsty - Online Customer Service Manager
購入日: 12/08/2018
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RU
Runner
8 years ago
RunnerのRun4Itに関するコメント:
Good selection of quality products, very prompt delivery. Would definitely recommend.
商品のレビュー
購入日: 12/08/2018
0
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RU
Runner
8 years ago
RunnerのRun4Itに関するコメント:
Knowledgable, friendly staff and efficient service
Have always rated 5 star and highly recommended to friends but service was not as good this time
Kirsty
Run4It
8 years ago
Hi Laura, thank you for your comments on the service you have received. I'm sorry to hear you were disappointed with the service you received from us this time round. Can you please email us at orders@run4it.com to give me a bit of information on this? We take all feedback seriously and would love to hear more about your experience to ensure this doesn't happen again. Thanks, Kirsty _ Online Customer Service Manager
商品のレビュー
Kirsty
Run4It
8 years ago
Hi Laura, sorry to hear the shoes were faulty after such a short period of time. Glad we could sort you out with a replacement pair. Happy Running! Thanks, Kirsty - Online Customer Service Manager
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.