Ruby Group レビュー

Hello, We are so pleased that you found our delivery service exceptional, with an on-time and helpful driver. Your satisfaction is our priority, and we look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Ruby, and we appreciate your valuable feedback. Kind regards, Bryony

Hello, We sincerely apologise for the quality issues you experienced with the timber in your recent purchase. Your satisfaction is our top priority, and we deeply regret that the product did not meet our usual standards. We appreciate you bringing this to our attention, and our customer service team is committed to addressing your concerns. To better assist you, we kindly ask for additional details about the damage and any specific issues you encountered. Our goal is to ensure a swift resolution and provide you with a satisfactory outcome. Please expect a direct communication from our team to discuss the matter further. Thank you for your understanding and the opportunity to make things right. Kind regards, Bryony Customer Services

Hello, Thank you for taking the time to leave us a 5-star review, we are so pleased you are happy with your order and the services provided. Kind regards, Bryony Customer Services

Hello, Thank you so much for taking the time to leave this review, we really appreciate it. We hope you are pleased with your gate and would love to see photos once installed! Kind regards, Bryony Customer Services

Hello, Thank you for your kind words. We really do apologise again you were sent the wrong item, but are so pleased to hear you feel we dealt with the issue quickly and efficiently and we'll continue working hard to provide you with excellent service. Kind regards, Bryony Customer Services

Hello, We're really sorry to hear about your experience with our delivery service and appreciate you bringing this to our attention. All customers should receive email or text notification of delivery at least 24 hours before delivery, so we really do apologise you didn't see this. We are glad to hear that you are happy with the product, though, and we hope that we can make it up to you with your next order. Kind regards, Bryony Customer Services

Hello, We deeply regret to learn about the issues you encountered with your recent purchase. Your feedback is crucial to us, and we sincerely apologise for the delayed delivery and the subpar quality of the product received. The condition in which the product arrived, with wetness, poor cuts, and filth, does not align with our standards, and we take full responsibility for the inconvenience caused. We understand the added frustration in obtaining a full refund due to the joiner's involvement, and we are committed to rectifying this matter promptly. Our Customer Service team will be reaching out to you directly to gather more information and work towards a resolution that meets your expectations. We value your feedback and the opportunity to make amends. Thank you for bringing this to our attention. Kind regards, Bryony Customer Services

Hello, We are ever so sorry that there was a delay in returning your call regarding your delivery. We acknowledge that our response time fell short of your expectations, and for that, we're truly sorry. We have since worked diligently to gather definitive information from the driver to ensure accurate details for your delivery. We're pleased to note that your order has been received safe and well. Thank you for bringing this to our attention, and we appreciate your patience as we worked to resolve this matter promptly. Kind regards, Bryony Customer Services

Hello, We appreciate your feedback and sincerely apologise for any inconvenience caused by the address mix-up during your recent delivery. We're pleased to learn, though, that you found our service, product, and pre-delivery information satisfactory. After reviewing the situation, it appears that the address discrepancy was due to a misunderstanding. We're grateful that you were able to locate your order in the end. Nevertheless, we take this matter seriously and will investigate to identify areas for improvement. Kind regards, Bryony Customer Services

Hello, Thank you for taking the time to share your positive experience with Ruby. We're delighted to hear that you found our service to be good and our products excellent. It's also fantastic to know that our Customer Services team efficiently handled your order change, earning us a five-star rating in your eyes. Thank you for your valued custom and we look forward to hopefully serving you again soon. Kind regards, Bryony Customer Services