Helpful, efficient. Advice was sought and given. Good quality gate arrived earlier than expected
Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you found our service helpful, efficient, and good value. It's great to know that the advice you sought was provided satisfactorily, and your gate arrived earlier than expected. Your satisfaction is our priority, and we look forward to serving you again in the future.
Warm regards,
Bryony
Customer Services
Hello,
Thank you for leaving us this 5-star review, we are so pleased to hear you are happy with the service you received! If you need any further assistance in the future, please do not hesitate to get in contact with us.
Kind regards,
Bryony
Customer Services
商品のレビュー
購入日: 06/11/2023
0
共有
DR
Dorin Iustin Ruscan
2 years ago
配送に満足
Dorin Iustin RuscanのRuby Groupに関するコメント:
Very slow progress, takes 1 month for refund and 2 days to get receipts when you ask for them.
Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay you experienced in the refund process, and we understand the frustration it may have caused. We are actively working to streamline our procedures to ensure a more efficient resolution for our customers. We appreciate your patience and value your input, as it helps us identify areas for improvement.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you more efficiently in the future.
Kind regards,
Bryony
Customer Services
Ruby delivered my fences as described and I am very happy with quality. Customer service was responsive and helpful. However the delivery took more than 10-15 days from ordering , and I was told they...
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Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you for taking the time to leave this kind feedback, we really appreciate it.
We are so glad you are happy with the products and service provided - your panels look great! We are sorry, though, that the delivery took longer than the quoted timescale and please be assured that this is not our usual practise, and we will work hard to prevent this from happening again.
We hope we have the opportunity to serve you again in the future and thank you again.
Kindest regards,
Bryony
Customer Services
Managed to source 4m+ lengths of feather edge I was looking for to re-roof my log store. Delivery was fairly quick and the timber perfect for the job. Tracking was good and the driver left it neatly...
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Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you so much for your 5-star review! We are so pleased you are happy with the product and service provided.
Kindest regards,
Bryony
Customer Services
Hello,
Thank you so much for this 5-star review - we are so pleased you are happy with the quality of our products!
Warm regards,
Bryony
Customer Services
would have been 5 but the delivery was muddled up with another as i recd a message to say that my gate been delivered when it hadn’t a picture was sent of another garden however the actual delivery...
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Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you for sharing your experience with our delivery service. We appreciate your positive feedback on the prompt delivery, and we sincerely apologise for the mix-up in communication regarding the gate delivery. We're glad to hear that the driver was apologetic and that the actual delivery was on time. Your feedback is valuable, and we are actively working to prevent such issues in the future. We appreciate your understanding and look forward to the opportunity to serve you again.
Kind regards,
Bryony
Customer Services
Hello,
Thank you for taking the time to leave this 5 star-review! We're thrilled to hear that you found our customer service friendly and appreciated the precision in timing.
Kind regards,
Bryony
Customer Services
Timber was all straight and in good condition. Very little warping. Delivered later than expected at night without bothering us.
Adam Fiddy
Ruby Group
2 years ago
Hello,
We really appreciate your positive feedback on our product. It's wonderful to hear that the timber was in good condition. We also appreciate your understanding regarding the delayed delivery, and we're glad it did not cause any inconvenience.
Thank you for choosing our products, and we look forward to serving you again.
Kind regards,
Bryony
Customer Services
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.