We use Red funnel a lot but on the last trip there was nowhere to sit so ended up sitting on the main stairs for an hour
08/12 6pm crossing
More seats please
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the feedback, we are adding 55% more inside seats to Red Falcon this spring so improvements are on the way. In the meantime, thank you for travelling with us so frequently, it is appreciated.
http//www.redfunnel.co.uk/newlook has more details
This time I was very happy with red funnel even gave my dog a dog treat! What I was unhappy about was the customer service on the trip before. I was booked on a ferry on the 27 th October in the...
The boat we travelled out on, on Saturday had no toilet facilities but we were not told about this until after we had boarded the ferry. I felt that we could have been told this prior to boarding...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
The only bad experience I had was when I bought my daughter a fruit shoot drink and the cost was outrageous. However, the staff and journey was excellent.
I had a good experience overall and everything ran smoothly to time. The only things worth saying are that i) I was booked on a 6pm return ferry but arrived at the port just as the earlier 4.30pm...
The outbound ferry (9am) which we were on had no toilet facilities due to blockage. We were on the same ferry the same evening (19.30) again no toilet facilities and as a result no catering...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
We will also follow up on the fundraising comments as a few people have now complained. In the meantime, thank you for the feedback, it is appreciated.
Prompt departure and arrival, however the boat was completely packed with people having to stand and sit on the floor, some eating meals from the floor! Bad design of the ship, which I know is due a...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
thank you for the feedback from which we were sorry to learn that you had an uncomfortable journey - we have been particularly busy at certain times this autumn. The refit to Red Falcon is aimed at addressing all the point's you've raised. She will be back in service by 4 April 2014 and we would be very keen to hear what you think of the new look (http://www.redfunnel.co.uk/newlook).
In the meantime, have a great Christmas.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
