We travelled on the 23:50 sailing - which left on time. However, as we left the harbour and started to enter the main channel the ship returned to pick up a car and passenger who had just missed the...
I travel regularly on the Southampton/Cowes ferry to visit my elderly father on the Island. The service is usually very good. What happened to the discount vouchers you used to issue annually to...
I decided to travel by red funnel rather than wight link as it seemed value for money, however after boarding everyone was informed that there was no toilet facilities or food and drink....this was a bit much for an hours sail packed with passengers. surely a refund should automatically be offered ................
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of food & beverage items if toilets are unavailable. It transpires the issue was caused by vandals and normally we would have withdrawn the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We are contacting all affected customers separately by email over the next 7 days with an offer of compensation.
ferry was lovely and warm. Prompt service as always
信頼できるカスタマー
12 years ago
i would like to get the same service as the islanders regarding money off vouchers. I travel to the island half a dozen times a year to see family and they dont often think to post a card on to me as they are busy working. Staff are friendly and polite. The seating is very uncomfortable however and the refreshments expensive. Also they don't really cater for those of us who need decaff coffee (intolerant of caffeine)
There was a frustrating delay in booking cars in on arrival at the terminal. As a result I missed the 4.30 ferry and had to wait 1.5 hours. The car in front of me got on ok but the car in front of...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Sorry to hear this as check-in is normally a pretty quick process. We advise guests to arrive at check-in 30-60 minutes before the advertised sailing time to allow for any unforeseen delays. We aim to have enough check-in windows open to handle the amount of booked traffic. However, if quite a few customers arrive late it can on occasions cause problems. Apologies for the delay to your journey.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
