Staff very good and helpful. The only thing that is off putting is that dogs are allowed in all areas, I am quite fond of dogs but have several relatives that are allergic to animal fur, therefore...
Staff extremely smiley, approachable and friendly. We are fairly regular red funnel users as my family still live on the Island and this standard of service is always consistent.
The only negative...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks so much for taking the time to tell us about your trip. Thank you for your kind comments. We will look into the smell that you describe and appreciate you letting us know about this. The refit will certainly address this as the catering facilities will be replaced but we will make any steps we can in the meantime.
We hope you have a great Christmas and look forward to seeing you on board in the New Year!
Very good service on board and at both Southampton and East Cowes port, and we loved the festive additions of carol singers and Christmas dinner on the way over to the island. Food and drink seemed...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks so much for taking the time to leave feedback. Thank you for your kind comments. We're glad you enjoyed the festive additions. We will look into the smell that you describe and appreciate you letting us know about this. The Falcon refit (http://www.redfunnel.co.uk/newlook) will certainly address this as the catering facilities will be replaced but we will make any steps we can in the meantime to address this.
We hope you have a great Christmas and look forward to seeing you on board in the New Year!
Your staff were excellent. We met a friend on board who was trying to get to the hospice before her fiancé died. Your staff arranged to get her offloaded first and we reached the Hospice in time....
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks so much for taking the time to feedback to us. I am so sorry that you had to travel with us under those circumstances but I am so glad that our staff were able to help in some small way.
Disappointing - regularly use Wightlink. Dirty vessel - lack of passenger space and as a family traveling with a dog you had sit in a disgraceful, filthy shelter on deck. Return journey made in...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We are very sorry to hear this. We are currently reviewing our pet policy and big improvements are on the way as part of our £2m refurbishment of Red Falcon which will take place in time for Easter 2014.
More information can be found at http://www.redfunnel.co.uk/newlook
my only comment would be the price of your food and beverages. and where are the proper cups gone. Sad to see I have to pay for over priced yukky coffee that come in a paper cup. disappointed!
Expensive tickets, expense food and drink and poor organisation on arriving at Southampton.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for taking time to leave a review, we'll pass your comments onto the respective teams. To find the cheapest fares you can save money by booking as far ahead as possible. Any booking for travel in 2014 which is made before the end of 2013 will be charged at this years prices.
The service is generally good and the food not at all with the notable exception of the for the on-board prices. Particularly those at the Steam coffee counter. £2.55 for a cup if indifferent,...
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
