Initial booking experience was great, I was just a little disappointed with the customer service from then on. I have never experienced having to wait 48 hours for a response from a travel agent...
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 years ago
Generally, organisation of embarking and disembarking and the ferry crossing was very good.
I am not sure that the route via stopping in Gurensey was the best or only option for us. We were booked...
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Joanne G
Channel Islands Direct
2 years ago
Thank you for your feedback regarding your recent experience. We are glad to hear that the organisation of the ferry crossing met your expectations.
Regarding the route from Poole to Jersey, the stop via Guernsey is the standard option used by Condor Ferries. The Horizon Lounge is available upon request, and we apologise if this was not made clear during your booking process. While we are pleased that you were able to upgrade on the outbound journey, we will strive in the future to better inform clients of this option at the time of booking.
We do hope that, despite this, you enjoyed your time in Jersey.
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KL
Kyproulla Lister
Feefoに#よる#検証#済み
2 years ago
Kyproulla ListerのChannel Islands Directに関するコメント:
Helpful with questions and advice
Very good service and staff helpful on the phone
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 years ago
Helpful and informative
Very friendly and helpful
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 years ago
as usual easy to book on line
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 years ago
Timely. Clear. Uncomplicated.
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SB
Shelagh Banks
Feefoに#よる#検証#済み
Hayes
2 years ago
Shelagh BanksのChannel Islands Directに関するコメント:
Service usual top quality
The service was excellent and apart from the departure transfer turning up early and not waiting for us and a cab having to be booked we had no complaints
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 years ago
Bad start, improved with time
Flight delayed by over 5 hours with little information at outgoing airport.
lost one night of the holiday as a result as we arrived at hotel at 10pm instead of 4pm. I have made a claim for...
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Joanne G
Channel Islands Direct
2 years ago
Thank you for taking the time to share your feedback. We are truly sorry to hear about the delay you experienced with your flight and the impact it had on the start of your holiday. We understand how frustrating it can be to lose precious time due to unforeseen circumstances.We are glad to hear that, despite the initial setback, you enjoyed your stay at the Duke of Richmond and appreciated the breakfast and friendly service from the staff. Your comments are valuable to us, and we have shared them with the relevant teams.Once again, thank you for your feedback. We hope to have the opportunity to assist you with your future travel plans.
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信頼できるカスタマー
Feefoに#よる#検証#済み
2 years ago
Short break became a mini break
The booking and information was great but are flight was cancelled and delayed by 2 days which I had to sort with the airline. Mainly due to the fact the company where unaware of the cancellation...
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
