Poly Performance レビュー

Hey Richard, Thanks for letting us know you were not happy with your recent purchase. I looked into your order details and see that your parts were not able to be shipped on the same business day that the order was placed. We apologize for the inconvenience but sometimes our shipping department can experience random fluctuations in order volume that we cannot always account for. However, your parts did leave our building the next business day and arrived at your door 4 business days later. I looked into getting your shipping costs refunded since you were unsatisfied with our service, but it seems that you already got free shipping and used a discount code when placing your original order. Hopefully we can get the chance to make things up to you on a future order. -Colin, Web & Marketplace Coordinator

Hey Trever, We are happy to hear you got your parts quick and were happy with our customer service. Thank you for taking the time to give us your positive feedback and purchasing from us! We're looking forward to helping you out with your future orders.

-Maddie, Customer Service 

Hey Cody, Thank you for taking time to give us your positive feedback. We are glad the process was quick and professional! We are looking forward to helping you out with future orders. 

-Maddie, Customer Service 

Hey William, Sorry to hear you had trouble with your recent order. Certain vendors of ours sometimes run into stocking issues of their own which we cannot control. Our customer service team is normally very good at keeping customers informed with updates on backordered items but we are unhappy to hear you had a negative experience on one of your calls. Thanks for leaving us honest feedback. Hopefully we get the chance to make things up to you if you decide to give us a chance on a future order. -Colin, Web & Marketplace Coordinator

Привет, Виктор, мы рады услышать, что все, что вы заказали, было превосходным! Спасибо, что нашли время, чтобы оставить нам свой положительный отзыв. Мы будем рады помочь вам в будущем в следующий раз, когда вам понадобятся детали.

 -Мадди, Обслуживание клиентов

Hey Justin, We're glad to hear your order arrived fast and the service was great! Thank you for taking the time to give us your positive feedback. We look forward to hearing from you the next time you need parts. 

-Maddie, Customer Service 

Tanner, We are saddened to hear that you had a negative experience with us. After looking into your order I see that there was a slight delay getting shipment confirmation from Trail Gear/LROR for the kit you ordered. Our customer service team should have reached out to you, but I am sorry if there was any miscommunication about your order. Hopefully you decide to give us another chance in the future. -Colin, Web & Marketplace Coordinator