The agent was not sure of things as he kept asking if I was still on phone
Alison
Petplan
27 days ago
Hi,
Thank you for your feedback. I'm sorry to see there was a lack of communication and confidence from the agent. If you have any queries surrounding your policy please email social@petplan.co.uk with your questions, pets name and policy number or address.
Thanks, Alison - The Customer Service Team
購入日: 30/07/2026
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Feefoに#よる#検証#済み
28 days ago
Petplan is very expensive but when my last dog Tilly was old they were very good.
Good Afternoon Sarah,
I'm sorry to see that you have an ongoing complaint and feel you have received terrible service I can see that your complaint is being investigated and the team will be in touch. I hope we can come to a resolution for you and your pets.
Thanks, Alison - The Customer Service Team
MT
Mrs Sarah Thomas
28 days ago
After making so many calls snd receiving emails from staff zero response to any. This is not service
