Panasonic UK レビュー

Dear Customer, Thank you for your feedback and we are sorry to hear about the difficulties you have encountered. Regrettably, after placing an order, there is a limited time until which we are able to cancel an order, thus in such cases, the parcel will be dispatched however as soon as it arrives back at our warehouse, we immediately start the refund process. We are working on our platform to upgrade the accessibility to relevant information and features, thus will take into account your feedback so that in future development these changes could be applied. Again, we are sorry the trouble and inconvenience caused, and feel free to contact us if you need any assistance. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and I am sorry to hear about the difficulties you have encountered. After placing and order, an email is sent to the email address which was used, confirming the details of the order and on the bottom of that email should be a link to the Returns form. However, the email provider's system sometimes hides the links to outside websites as a matter of security, which would explain why you might not have seen it. The returns form can be found on the following link: https://support-uk.panasonic.eu/app/return-form You can also find the means to contact one of our customer support representatives via phone, Whatsapp or chat through our website: https://support-uk.panasonic.eu/ Again, we are sorry for the inconvenience and should you need any assistance or have any question, do not hesitate to contact us. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the frustration caused. Since order related enquiries are handled by a dedicated internal team, our agents need to convey such cases to them and since they have limited knowledge on the changes that can be made to order details, they should not have advised you that changing the address was possible unless instructed so by the orders team. We are very sorry for the inconvenience this has caused and we are working on avoiding such situations in the future. While some changes can be made to an order, after the delivery company picks it up in their system, most information can no longer be edited. Nevertheless, we can only apologize for the way this has unfolded. Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help. Kind Regards, Panasonic Customer Support Team