The whole process was excellent except for delivery. Although the package was correctly addressed, the courier, (DPD), not only did not notify me by email until the package was about to be delivered...
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0
共有
DC
David Cooper
Feefoに#よる#検証#済み
GBR
7 days ago
David CooperのPanasonic UKに関するコメント:
Great Service and product
Fast and informed all the way
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
7 days ago
cyberman
Goods ordered online with extra discount quite easy with help from there chat box, delivered on time excellent service & a 3 year warranty.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 days ago
very quick and easy
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
14 days ago
Great camera but delivered to incorrect address.
Great camera and great price. Delivered within two working days BUT not happy with delivery company DHL E-commerce. Despite helpfully giving me a one hour delivery slot and indicating my signature...
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Panasonic Customer Care UK
Panasonic UK
8 days ago
Dear Customer,
Thank you for your feedback and let me apologize for the inconveniences.
While we are happy to hear that you are enjoying the new camera, we are sorry to hear about the parcel being delivered to a different address.
We handle all customer information with the utmost care and try to make sure all the required details are correct. However, when working with a delivery company, the information provided might not be received accurately due to human error or a typo, and delivery problems can occur, such as this.
Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused.
Again, I am truly sorry for the way the situation has unfolded, and should you need any further assistance with your camera, do not hesitate to contact us.
Kind Regards,
Panasonic Customer Support Team
信頼できるカスタマー
8 days ago
I have just downgraded my assessment to Poor Two Stars having received your response to my service feedback.
I can assure you that all the delivery details on the package were correct for my address, and I can send you an image of these details from the package if you would like confirmation of this.
No, I am afraid this was purely and simply unprovoked sloppy and careless delivery by DHL in a way that could have caused me much inconvenience if I had not used my own initiative to sort it out.
Thank you.
信頼できるカスタマー
8 days ago
Panasonic Customer Care UK
Panasonic UK
1 day ago
Dear Customer,
Thank you for your response and for clarifying the matter.
We will raise this up with DHL in hopes that actions will be taken to avoid such situations in the future.
Again, we are sorry for way this has unfolded and for any frustration we might have caused with our earlier response.
Kind Regards,
Panasonic Customer Support Team
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 days ago
0
共有
MT
Mark Taylor
Feefoに#よる#検証#済み
GBR
8 days ago
Mark TaylorのPanasonic UKに関するコメント:
Good service
It was a very good service keeping me informed at every step during my purchase
0
共有
MG
Mamikon Grigorian
Feefoに#よる#検証#済み
GBR
8 days ago
Mamikon GrigorianのPanasonic UKに関するコメント:
👍👍👍👍👍👍👍👍👍🤝🤝🤝🤝🤝🤝🤝🤝!!!!!!
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 days ago
Excellent
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 days ago
Awful Customer Service
Bought directly from Panasonic and item was faulty, spoke to customer service and also thru WhatsApp many times which appears to be their preferred method of communication. Absolutely awful service,...
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Panasonic Customer Care UK
Panasonic UK
7 days ago
Dear Customer,
Thank you for your feedback and let me apologize for any inconvenience we have caused.
Our customer support team offers support both on the phone and on chat, in order to provide the best customer care possible.
We would recommend calling us anytime it is possible, as that way we can offer support the most efficient and quickest way.
You can contact us on 0344 844 3899 from Monday till Friday between 9-17.
Nevertheless, we can only apologize for the delay in assisting you and for the trouble caused.
We will look into the reason why we were unable to help in the initial contact with you so that we can investigate the matter and take the chance to learn from it, in order to avoid such situations in the future.
Again, I am sorry for the frustration caused and I hope we will be able to better assist moving forward.
Kind Regards,
Panasonic Customer Support Team
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
