Panasonic UK レビュー

Dear Customer Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you've encountered with your recent purchases and the challenges you faced with our customer service team. This is certainly not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused. We understand how disappointing it must have been to receive a damaged product, experience problems with the delivery company, and go through a lengthy process to resolve these matters. The parcel should have been handled with care during transportation, and it should have been returned to us by the delivery company the same day when it was refused and not attempted to be delivered again. We are deeply sorry for this ordeal and we apologize on behalf of the delivery company as well. As I have seen in your case, the refund process has begun last week and the money should be back in your account shortly. Again, we are truly sorry for the way the situation has unfolded and regret the frustration it has caused. Kind regards, Panasonic Customer Care UK

Dear Customer, Thank you for your feedback and I am sorry to hear about the difficulties you have encountered. Whenever a problem comes up with our products, we always try to help with troubleshooting steps to resolve the issue before it gets to the point where a return or repair is necessary, so the process might seem a bit tedious. Because in written conversation it can take a longer time to get the information through and back, should you ever feel that you need a quicker method of getting the matter solved, please, do not hesitate to call our customer support team on 0344 844 3899 as they would be glad to assist you and to offer product support in case you are looking for information that cannot be found in the manual. Nevertheless, we can only apologize for the inconvenience and for the trouble caused and feel free to contact us for any further assistance. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for any inconveniences we might have caused. Our customer support team offers support both on the phone and on chat, in order to provide the best customer care possible. As I can see in our system, your case is still in progress, and my colleagues are working on offering a solution. We can only apologize for the delay in resolving the matter and for the trouble caused. Should you wish to file a formal complaint and provide more details about this experience, so that we could investigate the matter and take the chance to learn from it, please write to us on: Customer.complaints@eu.panasonic.com Again, I am sorry for the frustration caused and I hope we will be able to better assist moving forward. Kind Regards, Panasonic Customer Support Team