OverBoard レビュー

Thank you for submitting your feedback on our Phone Case. We are sorry that a feature of the device isn’t working as expected. We have conducted a test on an iPhone that has the same solid-state sensor home button as your device, and the fingerprint recognition to unlock the device doesn’t work so you have to enter your passcode when promoted to unlock the device. Once the device is unlocked the home button is working through the case as normal. Fingerprint recognition (e.g. Touch ID), be it on a home button or a phone’s screen, won’t work through the fabric of the case on any device, much like if you were wearing gloves – you will have to enter your passcode to unlock. For iPhone’s that use the solid-state sensor home button, Assistive Touch will need to be enabled as the Home button will not respond through any plastic case. To do this, go to Settings > General > Accessibility, then scroll until you see the Assistive Touch option. This will add a virtual Home button to your screen so you can continue to use your iPhone. We will ensure this information is clear and available on the product page of the website to help be as informative as possible to other customers. Of course we are happy to accept the item back for a refund if you aren’t happy with it, which is what has been offered. Many thanks, The OverBoard Team