New Zealand Seniors レビュー

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Hi there, Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. As this is not the type of service and impression we would like to leave with our customers, we appreciate the feedback provided. We have passed along your feedback to be reviewed. If you require any further assistance, please let me know and I can organise for one of our Senior team members to assist. Kind regards, Scott

Hi Murray, Thank you for sharing your review. I'd like to apologise for any dissatisfaction you experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have reviewed your interaction and have passed along your feedback to our team as this is not the type of service we would like to provide for our customers. I have escalated your request with a matter of urgency to ensure your concerns are met. If you have any questions, please let me know and I can organise for one of our Senior team members to assist. Kind regards, Scott

Hi Murray, I understand that our team has looked into this and that your email was sent to the address you updated on the 17th. Would you be able to confirm if you have received this email as we would like to ensure your request is met. Kind regards, Scott