New Zealand Seniors レビュー

Hi there, Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We assess your eligibility for cover over the phone and do not have access to your medical records to assist in the risk assessment process, and so some of the thresholds for what can be covered and under what terms may be lower than other traditional Insurance policies available on the market. The decision whether to provide cover and on what terms takes into account the additional risk factors your answers to the underwriting health and lifestyle questions presents which is based on statistical evidence. We have passed along your feedback to be reviewed, if you have any questions, please let us know. Kind regards, Scott