Mathmos: Inventors of the Lava Lamp レビュー

Thank you for your feedback. We’re sorry to hear that your lamp didn’t perform as expected. When you first reached out, our customer service team provided guidance to help optimise performance, and as we didn’t receive further communication, we understood this had been helpful. However, we now recognise that you would still prefer an exchange, and our team has emailed you again to offer further support. If there’s anything else we can do, please let us know.

Thank you for your feedback. We’re sorry to hear about the issue with your bulb. Our bulbs are supplied with a 1-year warranty, and our customer service team have since emailed to assist you with a replacement. We appreciate the opportunity to resolve this for you.