Mathmos: Inventors of the Lava Lamp レビュー

Thank you for your feedback. We appreciate you sharing your concerns. After reviewing your video, our team confirmed that the bottle fits securely within the base as designed, resting upright with gravity. As this model is not a fixed-bottle design, slight movement when touched is expected but does not affect its stability or safety. While we understand your concerns, the lamp is functioning as intended. For the best experience, we recommend keeping the bottle undisturbed while in use. Rest assured, the lamp has been engineered for safe and reliable operation and meets all relevant safety standards, including a tilt test. We’re pleased to hear your daughter loves the lamp, and if we can assist further, please don’t hesitate to contact us.

Thank you for your feedback. We appreciate the opportunity to put this right for you. I can see that our customer service team has issued replacement bulbs under our 1-year bulb coverage, and we hope this resolves the issue. If you have any further concerns, please don’t hesitate to contact us.