The packaged came within the time frame. Sending back my faulty shorts was easy. But getting the full refund using the online form was difficult as it would not go through.
Michelle
Long Tall Sally
2 months ago
Thank you for sharing your feedback with us! We are glad to hear that your package arrived on time and that sending your shorts back was a smooth process.
However, I am very sorry to hear that you ran into difficulties with our online form when trying to request your refund. I completely understand how frustrating it is when a website doesn't work the way it should.
I wanted to reach out and reassure you that everything is fully sorted. Our team has processed your request, and your full refund was successfully issued on 11/06/2026
Depending on your bank, the funds should appear back in your account within 3 to 5 working days. Thank you so much for your patience with us, and we hope to provide a completely seamless experience next time!
0
共有
CS
Catharine Standing
Feefoに#よる#検証#済み
GBR
3 months ago
Catharine StandingのLong Tall Sallyに関するコメント:
Lovely dress for the summer
Rapid delivery with no problems. Very easy to order and although I am keeping this dress I was able to order with the comfort of knowing that if it didn’t fit it would’ve been easy to return
0
共有
PS
Pauline Stevens
Feefoに#よる#検証#済み
GBR
3 months ago
Pauline StevensのLong Tall Sallyに関するコメント:
Pending
Happy with the fast delivery had to return a item that had been wrongly sized recently so I hope there won’t be a problem regarding a refund this will be first time using any service from them so...
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0
共有
MB
Michele Broderick
Feefoに#よる#検証#済み
USA
3 months ago
Michele BroderickのLong Tall Sallyに関するコメント:
Customer Service can be a bit slow on returns and credits.
These latest purchases went very well and there were no issues. I did have a bit of trouble getting a refund/credit for a dress I returned over a year ago but the credit code was not valid and I...
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0
共有
SA
Sarah
Feefoに#よる#検証#済み
GBR
3 months ago
SarahのLong Tall Sallyに関するコメント:
Easy to order, fairly easy to return (although you have to drop it at a shop yourself to avoid charges!). Free size exchange would be a good idea as other stores offer, particularly as the sizing...
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0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 months ago
Very good
0
共有
LC
Linda Carr
Feefoに#よる#検証#済み
GBR
3 months ago
Linda CarrのLong Tall Sallyに関するコメント:
Unsatisfied
See details in the product review. LTS has kept money from a voucher I had tried to put towards a purchase.
Izzy
Long Tall Sally
3 months ago
Thank you for your feedback. We're sorry to hear about your concerns regarding a voucher.
After reviewing this order, we can confirm that no voucher was applied to this particular purchase. However, if you believe there has been an issue with a voucher balance or redemption, please contact our Customer Service team with the relevant details and we will be happy to investigate this further for you.
Kind regards, Izzy
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 months ago
If you’re a tall girl these lots of lovely clothing great leg lengths
Always very happy with the quality of their products and services
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
3 months ago
The service was good.
0
共有
NW
Niki Walker
Feefoに#よる#検証#済み
USA
3 months ago
Niki WalkerのLong Tall Sallyに関するコメント:
I really really really wanted these to fit.
I’ve emailed and no answer. This is a scam. Poor quality clothes
Izzy
Long Tall Sally
3 months ago
Thank you for your feedback.
We're sorry to hear that the items did not fit as expected and that you were disappointed with the quality. We understand how frustrating this must be, especially when you were looking forward to receiving them.
We have sent you an email with information on how to return the items should you wish to do so. If you cannot locate the email, please check your spam or junk folder, as our messages can occasionally be filtered there.
We appreciate you bringing your concerns to our attention and hope we can help resolve this matter for you.
