Poor packaging and no response from customer service team
Lily's Kitchen
Lily's Kitchen
1 month ago
Hi there, thank you for taking the time to leave us this feedback. I'm very sorry to hear you had this experience with our recipes and services.
I want to reassure you that we respond to every email we receive, although during particularly busy periods it may take us a little longer than usual. When an email successfully reaches us, our system automatically sends an acknowledgement containing a 6‑digit ticket ID.
I've looked into our system and I'm unable to find a communication from this email address. To help us look into this for you, could you please get back in touch at hello@lilyskitchen.co.uk? When emailing, we recommend attaching no more than two images at a time, as large files can sometimes prevent messages from being delivered.
We’re here to help and would really like the chance to resolve this for you.
I still have not received my £70+ order two weeks later. The first order was sent back to Lily's Kitchen with no explanation, a second order was then sent out which is now stuck in a depot.
While I...
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Lily's Kitchen
Lily's Kitchen
1 month ago
Hi Carly, thank you for taking the time to leave us this feedback. I’m very sorry to hear about the experience you had with our courier and the inconvenience this caused.
I’ve checked our system and can see that our Customer Care team has been in touch with you this morning to go through the situation and provide a resolution.
Please be assured that your comments have been passed on to the relevant team, as we’re always working to improve the service our customers receive.
If you would like to discuss this further, please do get back in touch with us at hello@lilyskitchen.co.uk and we will be more than happy to help.
Lily’s Kitchen is dedicated to providing proper food for pets, with a commitment to treading carefully on the planet and actively engaging in our community. We honour the special relationship between people and their pets and will always champion causes that bring our vision to life.
Lily’s Kitchen is dedicated to providing proper food for pets, with a commitment to treading carefully on the planet and actively engaging in our community. We honour the special relationship between people and their pets and will always champion causes that bring our vision to life.