Invopak レビュー

Good afternoon Ana.

Firstly can I say a massive thank you from all of us here at Invopak for your positive review.

It really is fantastic to hear that we made a good impression on you, especially as I can see that this was your first order with us. It's a known fact that first impressions are everything so we make sure that we 'treat our colleagues and Customers as we would want to be treated' - it's actually one of the 8 World Class Customer Experience principles we adhere to daily and that's why we will always try our best to help ...... it's the least we can do.

Have a great bank holiday weekend and we look forward to speaking to you again soon.

Thanks for your valuable feedback. We were sorry to learn that you are unhappy with Parcelforce because they will not leave parcels unattended or without a signature. We discussed this with them as an option, however, their trading terms don't permit this. We do have the option to request that they leave with a neighbour but they will always require a signature. If Parcelforce are unable to obtain a signature they will make a maximum of two further delivery attempts, following which you can collect from the Post Office. 

Whilst this service is suitable for most customers, we appreciate that in some instances there are customers that require more flexibility than our next day, 3-5 day or Saturday delivery service with Parcelforce. With this in mind, we are undertaking a review of our carrier delivery options and anticipate that we will shortly be able to offer more flexible options such as timed deliveries - pre 9am, 10:30 am and noon as well as click and collect. We are also looking to introduce a shipping carrier who will leave parcels in a 'safe place' without a signature. Due to the high value of your order, we would not allow your parcel to be delivered without a signature because of the significant risk this presents.

We don't have a delivery request section on our checkout page - but we do have a LiveChat facility where you can discuss specific delivery requirements with a human. Wherever we can, we will do our very best to accommodate your needs.

Additionally, thank you for your kind words regarding our sales staff. I will ensure that this is passed on and that they continue to offer you an excellent service when you contact us again.