I had to exchange an item (as I decided to have a different size) and the service was excellent, new one delivered and the incorrect one collected at the same time.
Informative e-mails advising...
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Heater Shop
Heater Shop
10 years ago
Thank you for taking the time to write your review and I am very pleased that we were able to resolve your exchange so quickly and efficiently.
Customer Service Manager
Thank you for your feedback. Please note that all repairs are performed by the manufacturers to ensure a quality repair and continuous guarantee.
Unfortunately their appointment schedule is out of our control, however I will pass this information on to ensure that they are fully aware they should improve.
Many Thanks Again.
Customer Service Manager
Thank you very much for your great comments and rating us both excellent for both product and service, we appreciate it very much.
Customer Service Manager
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.