It was good and fast. I had no contact apart from ordering, now awaiting a refund.
Agnes
Hot Diamonds
1 month ago
Good afternoon,
Thank you for your review. I am so sorry to hear that you are disappointed with your purchase. We try to use a combination of still-life and model images on our website to give the most accurate representation of each piece, including its finish and texture. Despite our best efforts, we understand that in some cases jewellery can look different in person and appreciate that the style was not what you were expecting.
Thank you for returning your order. Once the refund is processed, you will receive an email confirmation.
With kind regards
Agnes
信頼できるカスタマー
1 month ago
I own two pairs of hot diamonds earrings and love them, and have purchased 2 pairs for friends' birthday presents which are lovely. This is the first time I have been a little disappointed. which caused me to return a pair.
信頼できるカスタマー
28 days ago
The service for returning and refund was excellent, and I have since purchased
another pair of earrings. Well done Hot Diamonds.
Agnes
Hot Diamonds
23 days ago
Good morning,
Thank you so much for trusting us with your next purchase and rerating your feedback! We really hope you will enjoy your new jewellery.
Best wishes,
Agnes
