A highly experienced Sales and Lettings Agent, helping people move since 1932.
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去年の評価数:
すべて( 689件)のレビューを表示中
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Feefoに#よる#検証#済み
9 years ago
Good service by Frank Innes Estate Agents
Generally met my expectations
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for the lovely review!
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Feefoに#よる#検証#済み
9 years ago
Should be better!
Difficult to contact via the phone; always answerphone
Rarely spoke to the same person, which is frustrating
Customer Relations Team
Frank Innes Estate Agents
9 years ago
I'm sorry to hear that you were unhappy with the service you received but I would like to thank you for taking the time to leave us this feedback. I have passed your comments on to the senior management team so they can work on improving the service for future customers.
Frank Innes handled the sale of my father's property keeping me updated in a timely manner from start to finish. Any queries were dealt with quickly and the staff were wonderful to deal with. Cannot...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for the wonderful review. I will make sure that everyone involved at Frank Innes, Derby knows about your recommendation.
I don't think that the maintenance team are very switched on or responsive.
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Feefoに#よる#検証#済み
9 years ago
The team really went above and beyond for me.
The team at Frank Innes Burton really went the extra mile for me, making it easy for me even though I wasn't always on the spot.
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for the great review! I'm pleased to see that you received our wonderful, 5 star service from our fantastic team at Frank Innes, Burton.
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Feefoに#よる#検証#済み
9 years ago
Bit expensive but good result.
Generally good, but over estimated sale price to start with, which delayed the sale by approx 3 months. Also, more expensive than other agencies in the region. Staff helpful and friendly.
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for your comments. I am glad that you found the staff at Chesterfield so helpful and friendly and have passed your comments about the delay back to them to help further improve their customer experience.
Very unhappy with the Rightmove/brochure description. It was inaccurate and wrong with incorrect measurements and very poor floor plan. Even after the inaccuracies etc were amended, it was still...
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Alice
Frank Innes Estate Agents
10 years ago
Thank you very much for your feedback, I'm really sorry to hear that you felt your experience with the sales team did not meet the high standards we expect of them. I'd like to assure you that your comments have been passed on to the senior managers so we can learn from this for the future. Thank you again for taking the time to respond.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.