First Fence レビュー

Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our services to be of great value and fast delivery. Here at First Fence, we are committed to offering great value products and speedy delivery service, and we're thrilled that it made a positive impact on your experience. Should you ever need our services again or have any questions, please don't hesitate to get in touch. We look forward to the opportunity to serve you with the same level of excellence in the future. Thank you once again for your review! Kind regards The First Fence Team

Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our services to be of great value and fast delivery. Here at First Fence, we are committed to offering great value products and speedy delivery service, and we're thrilled that it made a positive impact on your experience. Should you ever need our services again or have any questions, please don't hesitate to get in touch. We look forward to the opportunity to serve you with the same level of excellence in the future. Thank you once again for your review! Kind regards The First Fence Team

Thank you for taking the time to leave your feedback. We truly value all reviews — both positive and negative — as they help us identify where we can grow and improve. I’m very sorry to hear about your recent experience and that you feel the customer service has not been up to standard . What you’ve described is certainly not the level of service we aim to provide. I have tried to reach out to you by phone and email to discuss this further and work towards a resolution. We're keen to resolve this matter as swiftly as possible and also understand how we can better support you moving forward. Please don’t hesitate to contact me directly so we can discuss the next steps and find the best way to make this right. Thankyou, Charlotte

Good afternoon, Thank you for sharing your recent experience with First Fence, it's great to hear that we exceeded your expectations. Please do get in touch with any future fencing requirements, as well as offering next day delivery we also offer same day deliveries for those unexpected emergencies. Kind regards the First Fence Team

Dear Richard Thank you for reaching out and sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations — that’s never what we want for our customers. We take concerns like yours seriously, and I’d like to understand more about what happened so we can address it appropriately and ensure it doesn’t happen again. Your satisfaction is important to us, and we’d love the opportunity to make things right. Please feel free to contact us directly. We truly value your business and hope to have a chance to restore your confidence in us. The First Fence Team

Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our services to be of great value and fast delivery. Here at First Fence, we are committed to offering great value products and speedy delivery service, and we're thrilled that it made a positive impact on your experience. Should you ever need our services again or have any questions, please don't hesitate to get in touch. We look forward to the opportunity to serve you with the same level of excellence in the future. Thank you once again for your review! Kind regards The First Fence Team

Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our services to be of great value and fast delivery. Here at First Fence, we are committed to offering great value products and speedy delivery service, and we're thrilled that it made a positive impact on your experience. Should you ever need our services again or have any questions, please don't hesitate to get in touch. We look forward to the opportunity to serve you with the same level of excellence in the future. Thank you once again for your review! Kind regards The First Fence Team

Dear Jake Thank you for reaching out and sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations — that’s never what we want for our customers. We take concerns like yours seriously, and I’d like to understand more about what happened so we can address it appropriately and ensure it doesn’t happen again. Your satisfaction is important to us, and we’d love the opportunity to make things right. Please feel free to contact us directly. We truly value your business and hope to have a chance to restore your confidence in us. The First Fence Team

Dear Customer, We sincerely apologise for the miscommunication and truly appreciate your feedback, negative or positive, to help up grow. We’ll be reviewing this internally and providing additional training to ensure our team handles situations like this more effectively, particularly when it comes to managing purchase orders and clearly setting expectations. To clarify, we’re only able to reserve stock and secure lead times once payment has been received via proforma, unless the customer holds a credit account with us. In this instance, as the order was paid for on the Tuesday with delivery required by Thursday, we were unfortunately unable to meet the requested timeframe, as our standard lead time is typically five working days. We regret any inconvenience this may have caused and are committed to learning from this to provide a more consistent and transparent service going forward. Thankyou