Hi,
Thank you for your feedback. I think it would be really beneficial for you to use our online demonstration service, we can give advice on how to use the machine to its full potential and answer any questions you have.
Please follow this link to book an appointment with one of our knowledgeable experts - https://www.delonghi.com/en-gb/promotions/live-coffee-expert
Or if you would prefer you can contact our Customer Care team via live chat who can assist you further, just head over to the website and click on the chat bubble.
Best wishes,
De’Longhi Customer Care
