My order was received in a reasonable timeframe, although the cost of the postage does feel excessive.
You do provide a prepaid return label with orders, however my parcel was so small it fit...
さらに表示
Emma
Cosyfeet
2 days ago
Thank you for your feedback.
We are sorry to hear that you are unhappy with the postage and packing charge that we apply to our orders.
The £5.75 charge reflects the average cost of handling, packing and posting an order out to our customers.
We are charged the same rate by Royal Mail for all the parcels regardless of their weight and size.
Having a standard postage and packing charge is common practice amongst mail order companies and those that offer free postage generally recoup this by charging more for their goods.
Please contact us if you have any further queries and we will be glad to help.
商品のレビュー
Emma
Cosyfeet
2 days ago
Thank you for your feedback.
We are pleased to hear that you are happy with your recent order from Cosyfeet.
If we can be of any further assistance please do not hesitate to contact us.
Emma
Cosyfeet
2 days ago
Thank you for your feedback.
We are sorry to hear this item has been unsuitable on this occasion, due to hygiene reasons, we can only accept returns of socks, hosiery and foot comfort items if they are still sealed and unused, unless the goods are faulty.
If you would like some further product advise please contact our customer service team and we will be happy to help.
Emma
Cosyfeet
2 days ago
Thank you for your feedback.
We are pleased to hear that you are happy with your recent order from Cosyfeet.
If we can be of any further assistance please do not hesitate to contact us.