After multiple contacts with customer services because i couldn't access my online Computer Active account, i demanded a full refund which i was told would be actioned the following. No surprise that...
さらに表示
sarah.allen
ComputerActive
3 years ago
Hi,
Thank you for your feedback. I am so sorry to hear you’re unhappy with our service. Rest assured, I have raised this feedback within the team so this will be improved on in the future and I’ve just escalated this with the customer services team who will contact you shortly with assistance.
Kind regards, Sarah
I've been asked by Feefo for the second time to give a review of the service of Active Computer when paying for a years home delivery. The A. C. magazine is due to be delivered in TWO weeks time....
さらに表示
sarah.allen
ComputerActive
3 years ago
Thanks for your feedback, which I’ve taken on board. We ask for feedback immediately after purchase so the experience is still fresh in your mind. We find that we receive the most relevant feedback in this way, with any problems customers have had during purchase documented in more detail, which enables us to make improvements to the site.
You are more than welcome to save this request for a later date and feedback once you have had time to read the magazine.
I have yet to receive a mag so how can I comment?
This the 3rd(?) Request for feedback.
Pretty annoying.
sarah.allen
ComputerActive
3 years ago
Thanks for your feedback, which I’ve taken on board. We ask for feedback immediately after purchase so the experience is still fresh in your mind. We find that we receive the most relevant feedback in this way, with any problems customers have had during purchase documented in more detail, which enables us to make improvements to the site.
You are more than welcome to save this request for a later date and feedback once you have had time to read the magazine.
購入日: 05/09/2022
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
Not received my order yet.
emma
ComputerActive
4 years ago
Hi there, thank you for your review. I have checked the subscription for you and this is due to start with the issue dated 14/09/2022 and will be with you shortly. Hopefully once you have received this, you may wish to revisit your review. If you have any questions, please do not hesitate to contact me. I hope you enjoy Computeractive. Many thanks, Emma
購入日: 29/08/2022
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
I was told I would get my first magazine on the 2/9 by email, it did not turn up so I called customer service to be told it would be the 14/9 - confused
emma
ComputerActive
4 years ago
Hi there, thank you for your feedback. The subscription should always start with the next available issue and the order may have been placed just outside of the cut of time for the 02/09/22 issue, I apologise if you had received incorrect information. I have checked the subscription and it will start with the 14/09/22 issue and will be with yours shortly. If you have any further questions, please let me know. I hope you enjoy Computeractive magazine. Many thanks, Emma
Computeractive is the UK's best-selling fortnightly computer magazine and your friendly guide to PCs, gadgets and the web! Plus there are regular news updates, project ideas, help and advice on popular reader queries, articles on anti-virus software, broadband and how to protect your own data, features on consumer rights, and a whole lot more to help you get the very best out of your computer.
Computeractive is the UK's best-selling fortnightly computer magazine and your friendly guide to PCs, gadgets and the web! Plus there are regular news updates, project ideas, help and advice on popular reader queries, articles on anti-virus software, broadband and how to protect your own data, features on consumer rights, and a whole lot more to help you get the very best out of your computer.