Bluecrest Wellness レビュー

Good afternoon, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, and I understand why this left you feeling disappointed and uncomfortable. This is not the experience we want our customers to have. We have tried to contact you to discuss this further, apologise directly, and gain a better understanding of what happened, but unfortunately we’ve not yet been able to reach you. You should always feel listened to, respected, and treated as an individual during your assessment. While our Health Assessment Specialists do have a responsibility to inform customers about optional additional tests that may be relevant, this should never come at the expense of understanding your personal situation or making you feel pressured. We are also sorry to hear that the appointment felt rushed and that it appeared your concerns were not given the attention they deserved. Your feedback is being taken seriously and will be raised internally so this can be reviewed appropriately. We would really welcome the opportunity to speak with you directly, talk through your concerns in more detail, and see how we can put this right. Please do consider giving our Customer Service Advisors a call on 0808 175 0253 (UK) or 1800 937 028 (ROI) so we can support you further. Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the appointment itself and the delivery of your results excellent. I’m very sorry to hear, however, that you’ve not received a response to your results query despite reaching out through several channels. We completely understand how frustrating that must be, and I appreciate you being honest about how this has affected your overall experience. We would really like the opportunity to look into this properly for you and ensure your query is raised directly with our Results Team. If you could please give us a call, our Customer Service Advisors will be happy to take the details and follow this up as a priority. You can reach us on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We’re really pleased to hear that the detailed results helped alert you to a potential health concern that you were previously unaware of, and that you’re now following this up with your GP. Supporting early awareness and encouraging appropriate follow‑up is exactly what our health assessments are designed to do, and we’re glad the information proved helpful. If you ever have any questions about your results or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback, and I’m very sorry to hear about the experience you described. What you went through sounds extremely upsetting, and this is certainly not the standard of care or organisation we aim to provide. I’m very sorry that the venue did not feel clean or well organised, and particularly that the blood draw left you in pain and caused you to faint. That must have been a very distressing experience, and I understand why being told you would need to return on another day would have felt frustrating and inconvenient after what you’d already been through. We have tried to contact you by phone to discuss this further, apologise directly, and understand exactly what happened on the day, but unfortunately we’ve not been able to reach you so far. We genuinely want to speak with you so we can review this fully, raise the appropriate feedback internally, and look at how we can put this right for you. Please do consider giving our Customer Service Advisors a call so we can support you further and work towards a resolution. You can reach us on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas