Bents Garden & Home レビュー

Thank you for your review. We love to receive feedback! However we can only apologise for any inconvenience caused by our feedback request arriving before the event - I understand how frustrating this must be. Our system is set to request feedback seven days after an order is placed; we appreciate this may not always align timelines, however we will look into how we can change this for the future. Please accept our sincere apologies but we hope you will enjoy the event in December and look forward to welcoming you then. Kind regards

Your feedback is very much appreciated, so thank you for getting in touch. Please accept our sincere apologies for any disappointment caused with your recent order. It appears there was a discrepancy in our stock levels and due to a system issue, which unfortunately resulted in the item showing as available when it was, in fact, out of stock. We appreciate how disappointing and frustrating this must be and can only offer you our sincere apologies; I understand our Online colleagues have been in touch with you to personally apologise and process a full refund. Thank you for bringing this to our attention, and we sincerely hope this experience will not deter you from visiting our Online Store again. Kind regards