Bents Garden & Home レビュー

We are so pleased to read you received a high standard of service from our Online Store and who hope your gifts are enjoyed. Hope to be of assistance again in the future. Kind regards

Thank you for your review on your recent experience with our Online Store. We’re so sorry to hear about your experience and completely understand your frustration; ten days without a delivery update or any direct communication from us is not the high standard of service we expect and are renowned for. I understand our Customer Care colleagues have been in touch to personally apologise and to confirm that your order is now due to be delivered on the 11th September. We can only apologise that while you weren’t receiving the updates you needed about your order, you were still receiving marketing emails and appreciated how frustrating this must have been. Your feedback is very much appreciated so we can improve for the future so thank you for bringing this to our attention and we hope this will not deter you from visiting again in the future. Kind regards

Thank you for letting us know about the high standard of service you received from our Online Store and our Delivery Colleagues. It is very much appreciated, and we hope we may of assistance again in the future. Kind regards