I ordered my product over the phone. The gentleman I spoke to was extremely polite and very helpful. My order was placed on the Friday and delivered on the Monday. One very satisfied customer.
商品のレビュー
購入日: 07/04/2017
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信頼できるカスタマー
9 years ago
The cabinet is lovely well made and easy to put up and works well.
I thought I might get delivery next day but had to wait a couple of days was informed of delay. It was well packed and suffered no...
I have ordered a cabinet it is not suitable , all I want is a exchange. I have been told I have to pay for the return myself which will be expensive , even though it says 365 no quibble exchange...
さらに表示
Carrieanne
Bathroom Cabinet World
9 years ago
Hello Andrea,
I am very sorry it does seem as though you have been given incorrect information.
If you are exchanging an item we charge a fee of £15/£20 depending on the size of the item, this is for the collection of the item you do not want.
If the item you are exchanging to costs less than the original we will refund the difference.
Kind Regards
Bathroom Cabinet World
TC
Trusted Customer
9 years ago
Hi I phoned up on multiple occasions and really you was very un helpful , you just specified that it was entirely up to me to get the item to you with no help at all from you . It cost me £27 to return the item so after you being so unhelpful I didn't want a exchange I wanted a refund . Then I had to phone a couple of times to chase that up . And as I stated I only ended up with this cabinet because the first one I ordered was out of stock even though you had already taken my money . I have read some of the reviews about your company and they are all glowing but I had a problem and I just wanted to exchange and your returns procedure is terrible .
Andrea peet
Carrieanne
Bathroom Cabinet World
9 years ago
Hello Andrea,
I am very sorry that this wasnt explained properly.
I will ensure the customer service team are fully aware of this procedure.
Unfortunately it seems miscommunication has caused a very simple procedure to be an inconvenience for you.
Kind Regards
Carrieanne
TC
Trusted Customer
9 years ago
Hello
Yes I am glad to hear that because I wouldn't want anybody else go through the hassle I did, it was very stressful and annoying . Yes it was miscommunication but in your part , and in all honesty this doesn't help now , I still had to go out and get another cabinet , and it still cost me £27
Very quick delivery,the cabinets are very well packaged with an outer box protecting the main box.
Would definitely recommend and will definitely use again.
Rather frustrated with the website. It didn't say what it meant on the delivery. In stock and 48 hour delivery on the page and then 3 days later they finally tell us the cabinet will be another 2...
Terrible
Took order but could not fulfill. Still not had refund
Steve
Bathroom Cabinet World
9 years ago
Hello,
Thank you for leaving your review. we are sorry that we were unable to fulfill your order, any customers that are effected by an out of stock issue are offered the option to convert there order to another unit or alternatively can receive a full refund.
On this occasion we can see you opted for a full refund, this was issued from our accounts on the 30th Jan, and should therefore now show up in your account. All refunds can take 3-5working days before they show back in the customers account.
Kind regards Bathroom Cabinet World.
商品のレビュー
Steve
Bathroom Cabinet World
9 years ago
Hello,
Thank you for leaving your review. we are sorry that we were unable to fulfill your order, any customers that are effected by an out of stock issue are offered the option to convert there order to another unit or alternatively can receive a full refund.
On this occasion we can see you opted for a full refund, this was issued from our accounts on the 30th Jan, and should therefore now show up in your account. All refunds can take 3-5working days before they show back in the customers account.
WE are sorry for the delay with your order reaching you, due to the underneath lighting feature that was requested on your order, there is a longer delivery time as this has to be completed to each order.
As a customer you should of received and email to let you know of the delivery date and therefore we are extremely sorry if this was not the case.
From tracking this order we can see the item was delivered on the 10th and we do hope that now receieved you are happy with the unit.
Kind regards
Bathroom Cabinet World.
商品のレビュー
Steve
Bathroom Cabinet World
9 years ago
WE are sorry for the delay with your order reaching you, due to the underneath lighting feature that was requested on your order, there is a longer delivery time as this has to be completed to each order.
As a customer you should of received and email to let you know of the delivery date and therefore we are extremely sorry if this was not the case.
From tracking this order we can see the item was delivered on the 10th and we do hope that now received you are happy with the unit.
