Dear Mr Vass,
Thank you for taking the time to send us your thoughts on this tour. We are glad that you found the organisation and service to be of a high standard and we're delighted that local guide Andras and our Tour Manager Frances worked well. We highly value customer feedback as this helps us to improve our product for the future.
We have communicated your comments to our Tour Director Patrick, and he felt that, on this occasion, there were fewer points during the tour when he was able to make a significant contribution owing particularly to unexpected last-minute closures - and this is something we will bear in mind in the future.
Thank you again for your comments and for choosing to travel with us.
Kind regards,
Samuel
ACE Cultural Tours