Excellent service. Prompt delivery and helpful staff. Would have given them 6 stars if I could.
Xmas Direct
XmasDirect
3 years ago
Hi Shirley, thank you so much for taking the time to share such fantastic feedback with us. We are very happy to hear that you’re pleased with our service. We hope you love your garland and lights!
The DPD parcel is still in their deport after 6 days, so much for next day delivery
Xmas Direct
XmasDirect
3 years ago
Hi Jeffrey, I'm really sorry to hear there has been a delay with your parcel. As you may be aware, there is currently ongoing postal strikes which is effecting the whole courier network. I have tracked your parcel this morning, and can see there is a delay at the sorting facility which is likely due to the influx of parcels DPD have received due to the strikes. We are sincerely sorry for this, but unfortunately this is out with our control. We would advise downloading the DPD app, where you can track your parcel and also update any delivery preferences to ensure your parcel gets to you as soon as possible.
Super fast from online order to receiving my parcel of goods. Very good email notifications. Nicely packaged box too.
Xmas Direct
XmasDirect
3 years ago
Hi Kathryn, thank you very much for taking the time to share your feedback with us. We are so happy to hear that you’re pleased with our service and hope you love your garland & baubles :)
Recensioni del prodotto
Data di acquisto: 03/12/2022
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RE
Reeny
Verificato da Feefo
3 years ago
Ciò che Reeny ha detto su XmasDirect:
Brilliant garland very full and excellent quality would definitely purchase again
Xmas Direct
XmasDirect
3 years ago
Hello Irene, thank you so much for taking the time to share your feedback with us. We are very pleased to hear that you’re happy with your garland!
Better delivery communication- still not received our lights.
Xmas Direct
XmasDirect
3 years ago
Hi Nikola, thank you for taking the time to leave us feedback. We are extremely sorry to hear you have not yet received your lights. Upon tracking your parcel, I can see a delivery was attempted on Saturday the 3rd, but unfortunately the driver could not find your address. For this reason, your parcel was returned to the depot and is currently being held at your local depot due to delays. As you are likely aware, there is delays across the whole courier network due to on-going postal strikes, which is out-with our control. We would recommend downloading the DPD app, where you can track your parcel and update any delivery preferences.
Very good selection of available items at competitive prices. Easy to order and delivery was very quick. Christmas tree we ordered was of excellent quality, just what we required. Will definitely...
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Xmas Direct
XmasDirect
3 years ago
Thank you for leaving us such a fantastic review, we hope you love your Christmas tree :)
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
