Super fast from online order to receiving my parcel of goods. Very good email notifications. Nicely packaged box too.
Xmas Direct
XmasDirect
3 years ago
Hi Kathryn, thank you very much for taking the time to share your feedback with us. We are so happy to hear that you’re pleased with our service and hope you love your garland & baubles :)
Recensioni del prodotto
Data di acquisto: 03/12/2022
0
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RE
Reeny
Verificato da Feefo
3 years ago
Ciò che Reeny ha detto su XmasDirect:
Brilliant garland very full and excellent quality would definitely purchase again
Xmas Direct
XmasDirect
3 years ago
Hello Irene, thank you so much for taking the time to share your feedback with us. We are very pleased to hear that you’re happy with your garland!
Better delivery communication- still not received our lights.
Xmas Direct
XmasDirect
3 years ago
Hi Nikola, thank you for taking the time to leave us feedback. We are extremely sorry to hear you have not yet received your lights. Upon tracking your parcel, I can see a delivery was attempted on Saturday the 3rd, but unfortunately the driver could not find your address. For this reason, your parcel was returned to the depot and is currently being held at your local depot due to delays. As you are likely aware, there is delays across the whole courier network due to on-going postal strikes, which is out-with our control. We would recommend downloading the DPD app, where you can track your parcel and update any delivery preferences.
Very good selection of available items at competitive prices. Easy to order and delivery was very quick. Christmas tree we ordered was of excellent quality, just what we required. Will definitely...
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Xmas Direct
XmasDirect
3 years ago
Thank you for leaving us such a fantastic review, we hope you love your Christmas tree :)
Recensioni del prodotto
Data di acquisto: 02/12/2022
0
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KE
Kelvin
Verificato da Feefo
3 years ago
Ciò che Kelvin ha detto su XmasDirect:
All as ordered, good quality
Data di acquisto: 02/12/2022
0
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MF
Martin Flynn
Verificato da Feefo
3 years ago
Ciò che Martin Flynn ha detto su XmasDirect:
The pictures in both pre and post 2016 are the same. I assumed I needed post 2016 but now that I have the part, I realise that it should have been pre 2016. Still usable but I can't screw the two...
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Xmas Direct
XmasDirect
3 years ago
Hi Martin, I cannot find any order for yourself prior to the order you placed for our Pro Series power cord, I have tried searching with your name, the email you provided and order reference. All our power cords are only compatible with our own lights, so perhaps this is a contributing factor to why you are unable to screw the two parts together. If I am mistaken and your lights are ours, please email us at info@xmasdirect.co.uk, with a photo of the connection on your lights and we will be able to advise on the correct power cord. We can also provide you with a returns reference number, where you could return the power cord to us and once we receive back we could help you exchange this for the correct one.
MF
Martin Flynn
3 years ago
Thanks for your response. I may have got them somewhere else then. I also think I used a different email address previously and may have checked out as a guest (wherever I got them from). The pin configuration is the same, which is the important thing for me.
Great service & prompt delivery, have ordered a lot of battery lights throughout the festive period.
Dawn Young
Lavender Green Flowers
Xmas Direct
XmasDirect
3 years ago
Thank you so much for the fantastic review, Dawn! We are so pleased to hear you are happy with our service, as a small family-run business that means so much to us. Merry Christmas when it comes :)
More description of products. Tried to get a replacement string from you for a historic string of white leds. Purchased low voltage string instead . Did not fit my existing lights. Not compatible. ...
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Xmas Direct
XmasDirect
3 years ago
Hi Robert, thank you for taking the time to leave us feedback. We're really sorry to hear you struggled to find the correct lights. Our website is constantly reviewed to ensure we have all relevant information on each of our products. I can see that the lights you recently purchased, has the full information on the website to ensure you can make an accurate choice when adding to existing lights. A way to ensure you buy the correct ones, is to compare the SKU code (which can be found below the add to basket button) which your existing lights. Furthermore, in the additional information tab we include the length of the plug to transformer, and transformer to first bulb which in this case is 3.3m total, so that you can check this is suitable before purchase. In future, if you are looking to add to your existing lights you can either call or email us and we would be more than happy to check your previous orders and point you in the right direction.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
