Good morning,
I do apologise for this.
I have checked and unfortunately you didn't provide a house name or number when placing your order, so the delivery has failed. I have emailed you now to request this information, so we can get this resent to you as soon as possible.
I also unfortunately cannot see any emails from yourself in our customer services inbox. If you do need to contact us then please reply to the email I have sent you now, and we will be more than happy to help.
My apologies again for any inconvenience caused.
Many thanks, Emma