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Recensioni di Wendy Wu Tours

Visualizzazione di tutte le 5,407 recensioni

Cliente fidato

11 years ago

I have completed a weitten survey and sent it recently. Please refer to that.

Recensioni del prodotto

Data di acquisto: 17/07/2015

Cliente fidato

11 years ago

this being our first big holiday as we usually use our touring caravan arti gondalia…

this being our first big holiday as we usually use our touring caravan arti gondalia talk me through the whole booking procedure and it felt my wife and i had started our holiday now, then when we...

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Wendy Wu Tours

11 years ago

Thank you for your review! We are delighted you have booked with us your first "Big" holiday which promises to be a great experience. You have chosen one of our most popular in-depth tours in The Wonders of China which showcases many of the fascinating highlights China has to offer. We are further pleased to hear your kind words about the service Arti has provided you on helping to decide your holiday. We pride ourselves on our high levels of customer service and are delighted to hear your experience was in line with our values. We will pass your comments onto Arti - who will be pleased to hear your kind words. Kind regards, Junior.

Data di acquisto: 27/07/2015

Cliente fidato

11 years ago

Would have been nice to have the email confirming the flights also have some details…

Would have been nice to have the email confirming the flights also have some details about visas, and next steps generally. Also more trip information. Or a direction to the website where I could...

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Wendy Wu Tours

11 years ago

Thank you for taking the time to post your feedback. Our records show that we sent your confirmation with 24 hours of you booking and your deposit documents have been sent to you within 48 hours, which is in line with our normal practices. Therefore, it is regretful you feel the service you have received is minimal. If you have any questions regarding any information we have sent you or require any information or assistance, please call and notify us so we can help you as efficiently as possible using our new Freephone number 0800 630 0888. Kind regards, Junior.

Data di acquisto: 27/07/2015

Cliente fidato

11 years ago

Requested brochures on line.........Still waiting...but followed up by telephone brochures ordered again arrived following day and…

Requested brochures on line.........Still waiting...but followed up by telephone brochures ordered again arrived following day and booked trip to China 05/04/2016 previous clients of Wendy Wu 2014 ...

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Wendy Wu Tours

11 years ago

It was a pleasure speaking to you today and further to our conversation, We are glad that you received your brochure and delighted you will again be joining us on tour next year. As discussed, our usual turn around for visas is anywhere between 3-4 weeks, although we are delighted to have today made arrangements for you to have your passport back in time for your previous engagements. We are looking forward to welcoming you on board another tour next year and we are delighted you have decided to travel with us again. If you have any questions in the meantime, please feel free to contact us. Kind regards, Junior.

Data di acquisto: 22/07/2015

Cliente fidato

11 years ago

The operator was very helpful and explained options clearly She also said that the Tours were…

The operator was very helpful and explained options clearly She also said that the Tours were very friendly so that was reassuring and I hope that it proves to be true!

Data di acquisto: 26/07/2015

Cliente fidato

11 years ago

The service I received was ok but not exceptional. Initially when I made contact by…

The service I received was ok but not exceptional. Initially when I made contact by email they promised me a call back that day. I did not receive this. I still had not received a call by 2.00 the...

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Wendy Wu Tours

11 years ago

Thank you for taking the time to post your feedback about the service you have received so far during your booking process. It is regretful to learn the service you received was not in line with our high standards and apologise you did not receive your call back. We hope you are looking forward to your tour next year as much we are! Kind regards, Junior.

Data di acquisto: 26/07/2015

Cliente fidato

11 years ago

Lovely knowledgeable helpful people on the telephone, tried every option to secure what you wanted.

Data di acquisto: 23/07/2015

Cliente fidato

11 years ago

there was lots of detail given by the travel person which was hard to follow…

there was lots of detail given by the travel person which was hard to follow as it really kneaded to sit down with the individual concerned so that you could digest all the information and fully...

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Data di acquisto: 23/07/2015

Cliente fidato

11 years ago

Very courteous friendly and efficient representative who dealt with my booking

Data di acquisto: 24/07/2015

Cliente fidato

11 years ago

Booking operators were all busy when we called, but they rang us back within the…

Booking operators were all busy when we called, but they rang us back within the time period promised. All questions were answered clearly and informatively. E-mail confirmation was prompt. A very...

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Data di acquisto: 24/07/2015

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Wendy Wu Tours Recensioni

Mongolia and the Naadam FestivalAltre recensioni di questo prodottoVisualizza il sito web del prodottoI have completed a weitten survey and sent it recently. Please refer to that.

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