We were very well looked after by our national guide, Britney, who managed a full and sometimes hectic programme with enthusiasm and efficiency. We fitted so much in to this comprehensive trip and...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home and thank you for providing your review of your Grand Tour of China which is one of our most comprehensive tours!
We were delighted to hear that you have enjoyed the company of your guides and that the attractions visited did not cease to amaze.
We have improved the pace of our tours for our 2016/17 departures and we are positive that the changes made will be greatly received, providing a more comfortable pace and improved itinerary.
As you have seen a comprehensive portion of China, we would love to invite you to another part of South East Asia in the not to distant future.
Kind regards,
Junior
Just booked my second trip with Wendy Wu. Very helpful and friendly, explained everything really well and gave a great deal. Very pleased with the service
They representative had an excellent manner and very friendly, helpful and knowledgeable on the product on offer. I would definitely recommend this company to friends.
Data di acquisto: 13/10/2015
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Cliente fidato
11 years ago
haven't travelled, but their booking system was efficient
Data di acquisto: 12/10/2015
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Cliente fidato
11 years ago
The response to my enquiry was prompt and all my queries responded to.
The National guide was very good. The local guides on the whole were good. Food was good but by the time you had eaten 36 Chinese meals you lost the will to live a little. By the time the end of the...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home and thank you for your review following your Magnificent China tour with us which is one of your more popular tours. We are delighted you seem to have enjoyed the places you have visited but we will take on board your comments relating to time spent at attractions.
We try to be as fair with time spent at attractions with more time spent at the attractions of higher interest.
We hope to have the pleasure of welcoming you on another tour we can show you a more in depth look into China with another one of our tours we have on offer.
Kind regards,
Junior
We found the service excellent from the time we were met at Beijing airport to the time we left our hotel in Dhanghai to fly home. A major part of this was our National Guide Linda, who dealt with...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your feedback following your recent tour to China and we are delighted you have enjoyed your time away with us.
Please rest assured that we will pass over these very kind words to our China office who will in turn share these with Linda - it'll make her day!
Kind regards,
Junior
Linda our National Guide was very friendly yet professional. Spoke excellent English. Caters for all are requirements. Organised are trips and meals very well. Food was good to excellent. Listened to...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your feedback following your recent tour to China.
Customer care and satisfaction is of paramount importance to us and we work very hard to ensure our customers' expectations are met and often exceeded.
We regret to hear that you are disappointed with your room share and felt this detracted from your tour experience. In our experience, our tour groups are welcoming and we find that single passengers and couples integrate very well.
As you can appreciate, we cannot match compatibility based on age or marital status and the number of single passengers can change at short notice. We do acknowledge your comments and disappointment but do hope that we can put this right in the future if you decide to travel with us again.
We are sure you have seen some great attractions and locations within China and hope these will be your lasting impression of your trip to China.
Kind regards,
Junior
Could not fault the general level of service pre and during the Tour
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your experience while in tour with us as we appreciate your comments which help us to improve our services.
We were delighted to hear that you believe the planning and service provided could not be faulted and we managed to meet and surpass your expectations.
We appreciate your comments about the early starts which are designed to allow you to make the most of your day and will duly note your feeling of more recovery time!
Kind regards,
Junior
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.